Care Supervisor
About The Position
The Patient Care experience is an essential part of our mission to build the pharmacy of the future. Our Patient Care team, composed of front-line pharmacy technicians, goes above and beyond for our patients by combining the friendliness of your neighborhood pharmacy with the speed of a fast-moving startup. We believe in changing the traditional pharmacy model for the better to provide a five-star experience. The role of Care Supervisor is a critical role at Alto. In this role, if applicable you will be responsible for assisting the compliant, efficient, safe, and scalable operations for the Patient Care Team. A chief objective will be to assist in establishing operational excellence, particularly as it pertains to patient experience, employee morale, industry standards, compliance, and performance metrics. You will use your in-depth knowledge of Pharmacy regulations, clinical judgment, and patient safety practices to meet and exceed service level agreements. As Care Supervisor, you will also work cross-functionally to develop new processes and programs that are key to Alto’s success, and establish a culture of continuous improvement. You will supervise and develop a team of Alto technicians and be responsible for employee engagement, training and communicating and adhering to performance standards. By reviewing, scoring, and providing feedback, you’ll help improve the quality of care team interactions, in addition to proactively surfacing insights to drive continuous improvement across our operation.
Requirements
- An active pharmacy technician license in good standing with Colorado or Texas State board of pharmacy, free of any disciplinary actions
- 1-3 years prior experience managing teams of pharmacy technicians and clerks in a retail, mail order setting or hub setting or equivalent experience as a systems, people and process trainer in a similar environment.
- Demonstrated passion for continuous improvement, defect identification, and solution implementation.
- Ability to define and manage performance and success against business, people and patient satisfaction KPIs.
- Demonstrated success in providing training, coaching, and performance feedback
Nice To Haves
- Management experience in a retail, mail order setting or hub setting
- Experience in claims adjudication processes, such as switch vendors, insurance PBMs, and CoverMyMeds.
Responsibilities
- Own technician workflow and operations.
- Ensure the critical metrics for efficiency, service levels, and quality for prescription processing are met.
- Coach and develop technicians to optimize quality and patient experience.
- Create training materials and lead training sessions for successful technician onboarding.
- Support the entire care team through a Supervisor-on-Duty rotation, including nights and weekends.
- Assist in implementing and enforcing new workflows for partnerships, product launches, and regulatory/accreditation requirements.
- Triage and resolve day to day escalations.
- Manage staffing, scheduling, workflows, hiring, performance evaluations, and disciplinary action.
- Partner with the Quality Team to ensure patient safety and clinical excellence.
- Oversee deployment, training, and standardization of company policies and procedures.
- Assist in establishing a continuous improvement culture.
- Ensure that the pharmacy is compliant with: Local, state, and federal rules and regulations regarding the practice of pharmacy, Third party payor contract rules and regulations, Policies and procedures as set forth by Alto.
- Assist in ensuring the pharmacy remains in good standing with all applicable regulatory bodies including the State Board of Pharmacies.
Benefits
- dental
- vision
- multiple group medical plans to choose from
- a 401(k) retirement savings plan
- group life insurance
- accidental death and dismemberment (AD&D) insurance
- flexible spending account (FSA) and health savings account (HSA)
- commuter benefits
- employer-paid short-term (STD) and long-term disability (LTD) insurance
- additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
- flexible vacation time
- accrued paid sick time
- 10 paid holidays
- (2 floating holidays for full time non-exempt employees)
- eight weeks of paid parental leave for eligible employees
- additional paid weeks for the birthing parent
- 4 weeks paid caregiver leave
- a Lifestyle Spending Account allowance each month
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
