Care Supervisor - Nursing Peterborough County

CBI Home Health • Peterborough, ON

1d • Hybrid

About The Position

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca. Because Your Care Matters. CBI Home Health is looking to hire a Care Supervisor.

Requirements

• Possess a current registration in good standing with College of Nurses of Ontario (CNO) as a Registered Practical Nurse
• Have 2 years of supervisory experience and/or experience in the home health service delivery
• Be able to effectively establish and build rapport with clients and Care Staff
• You have access to a reliable and insured vehicle, a valid driving license and are able and willing to travel to a variety of settings within Peterborough and surrounding areas
• Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
• Be self-motivated with an ability to work both independently and as an effective member of a team
• Strong verbal and written English communication skills required
• Commit to working an on-call rotation

Nice To Haves

• the ability to communicate in French or other languages is considered an asset

Responsibilities

• Support multiple programs within our Nursing Team.
• Lead a group of direct care providers to ensure that clinical service delivery meets or exceeds standards set by CBI Home Health external stakeholders.
• Develop and customize care plans to meet the patient’s individual needs.
• Supervise direct care providers (field staff), unregulated staff (delegating tasks) or regulated staff in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence.
• Respond to patient referrals within timelines (internal and external).
• Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines.
• Document all required information, including any information pertinent to the client status and care planning.
• Ensure Patient and Care Provider safety by accurately assessing risk using tools provided.
• Ensure that care plans meet individual patient’s needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan.
• Reassess patients at interim visits to ensure the service plan continues to be appropriate.
• Be responsible for investigation, resolution and reporting of all customer related complaints.
• Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews.
• Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations.
• Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers.
• Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence.
• Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body.
• Ensure accurate and timely completion of appropriate documentation, including client charting.
• Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care.
• Ensure a timely and comprehensive response to Incident Reporting (IR).
• Ensure policies and procedures are enforced and reflect best practices.

Benefits

• Travel pay and/or mileage reimbursement
• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon
• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee Perks and Discount Programs through our partnership with Perkopolis
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree