Care Specialist

Coburn Place•Indianapolis, IN

3d•$0 - $19•Onsite

About The Position

Part-time Care Specialists work biweekly on weekends from 4pm – 12am with the option to additionally work an as-needed basis when regular FT or PT staff are unavailable and during scheduled closures. The Care Specialist participates in the 24-hour front desk staffing of Coburn Place and represents the core values and mission of the organization to provide support services to Coburn Place survivors, visitors, volunteers, staff and the community at-large. Serves as the first point of contact for people entering the facility and is responsible for ensuring a safe, welcoming, hospitable, and trauma-informed environment. Provides emergency and essential services to survivors of domestic abuse, in conjunction with the Advocate team. Connects survivors with 24-hour emergency on-call Advocate staff for issues that cannot be resolved within the scope of the Care Specialist’s training and responsibilities.

Requirements

High school diploma or general education degree (GED)
Two years related experience and/or training; or equivalent combination of education and experience is required.
Must understand and experience working with individuals in crisis situations.
The ability to maintain proper boundaries with clients while having empathy for their domestic violence situation is critical.
The ability to maintain rapport with a diverse group of clients, employees and service providers is essential.

Nice To Haves

Associate's degree (A.A.) or equivalent from a two-year college or technical school is desired.
Experience working in a customer service-oriented environment preferably in a non-for-profit environment is desired.
Bilingual (Spanish/English) candidates are desired.

Responsibilities

Provides exemplary customer service to all Coburn Place clients on a daily basis and during crisis situations while maintaining a professional, confidential and courteous relationship with them.
Handles and documents crisis calls utilizing appropriate community resources and referrals.
Becomes familiar with each resident’s safety plan and takes appropriate action when necessary.
Acts as the first point of contact and represents Coburn Place while receiving all callers, clients and visitors via telephone/email/text, or on-site in a professional and courteous manner.
Ensures the safety and security of all clients and visitors by monitoring the security of the grounds, facility and gate through the established procedures and maintenance of the visitor/volunteer log.
Communicates with the appropriate staff regarding any security or safety concerns of the facility.
Maintains an accurate log of all activities and incidents during shifts.
Communicates pertinent information with other staff via shift logs in a professional and confidential manner.
Uses good judgment and decision-making skills to address client needs within the parameters of Coburn Place policies and procedures.
Responds to all security, weather and facility emergencies, as needed.
Maintains strict confidentiality with all client, donor or visitor information and activities.
Assists staff with clerical duties, projects, assignments, etc. that may need to be completed.
Directs donors, prospective donors, and volunteer inquiries to the Development Dept.
Promotes an open and supportive flow of communication within departments.
Other duties may be assigned.