CARE Specialist - Inforce Operations

Guardian Life Insurance•Pittsfield Charter Township, MI

24d•$49,260 - $73,890•Hybrid

About The Position

Guardian is seeking a CARE Specialist to support in-force operations for life and disability insurance products. In this role, you will serve as a key point of contact for customers, processing policy transactions while ensuring accuracy, compliance, and an outstanding service experience. You are a customer-focused professional who enjoys helping others and takes ownership of resolving issues from start to finish. You thrive in a fast-paced environment, can adapt to changing priorities, and are comfortable balancing customer interactions with transactional work. You are detail-oriented, organized, and motivated to learn complex processes while maintaining a high level of accuracy. You enjoy collaborating with teammates, contributing ideas for improvement, and delivering exceptional service experiences that build trust and loyalty.

Requirements

2+ years of experience in a customer service, banking, retail, hospitality, call center, or insurance environment
Experience processing customer transactions, account changes, or service requests
Strong communication skills across phone, email, and chat channels
Ability to navigate multiple computer systems and applications simultaneously
Strong attention to detail and ability to maintain accuracy in a regulated environment
Strong problem-solving and decision-making skills
Experience working in a team-based environment and meeting productivity goals

Nice To Haves

Bachelor's degree or equivalent professional experience
Insurance, financial services, banking, or operations experience
Experience handling financial transactions, reconciliations, or account servicing
Familiarity with Microsoft Office products
Experience working within compliance, quality, or fraud prevention frameworks
Experience utilizing AI-enabled tools and technologies

Responsibilities

Deliver outstanding customer experiences by proactively communicating with customers regarding policy requests and transaction status.
Process financial and non-financial transactions including payments, policy changes, disbursements, beneficiary updates, and other service requests.
Develop expertise in life and disability insurance products, operational processes, fraud controls, and risk management practices.
Collaborate with teammates to meet quality, productivity, and customer satisfaction goals.
Identify opportunities for process improvement and contribute ideas that enhance customer experience and operational efficiency.