Care Representative (Kankakee)

Rincon Family Services•Kankakee, IL

8d•Onsite

About The Position

The care representative will work in a service environment as a member of a multi-disciplinary team as the first point of contact for greeting and engaging with clients and visitors and will perform a full range of administrative tasks that are relevant to promoting quality delivery of services. Under the direct supervision of the Department Manager of Access & Care Coordination, the Care Representative, will take responsibility to offer clients the guidance and support needed to receive services at Rincon Family Services. The Care Representative will also provide administrative support across the organization.

Requirements

Excellent interpersonal skills (verbal, written)
Highly organized and detail oriented.
Learns technology quickly and can translate easily into lay terms and implementation.
Ability to engage in many projects at once.
Strong understanding of technology systems.
Detail-oriented and knows how to check their own work for errors.
Ability to juggle multiple tasks, set priorities, and follow through on daily tasks in a timely fashion.
Ability to handle confidential information professionally and appropriately.
Fast, accurate documentation skills.
Knowledge of community and social service agencies.
Ability to work effectively with peers, individual clients, and groups.
Desire to learn new skills.
Ability to maintain accurate records and necessary paperwork
Minimum High School Diploma or equivalent required.
Demonstration of skills in MS Office (Word, Excel, PowerPoint, Access, Outlook).
Knowledge of Computer Systems (Internet, Email, MS Word, Excel, SAMMS, CIS, or similar preferred)

Nice To Haves

Bilingual (English/Spanish) language competency strongly preferred.
Bicultural/bi-lingual applicants strongly preferred.

Responsibilities

Welcome and greet clients and visitors, and provide appropriate guidance, ensuring all guests understand and know the basic expectations for their visit and that all staff are notified as needed.
Open or close the building as required, including and with respect to special events or activities.
Answer, transfer and/or take messages from incoming calls, as well as reviewing voicemails every morning and forwarding information appropriately.
Communicate via email and/or Microsoft TEAMS, as needed.
Keep updated information about programs throughout the agency, especially at designated sites.
Receive mail and packages, working in collaboration with the Department Manager of Access & Care Coordination for appropriate distribution and/or inventory.
Care for aesthetics of the building, including but not limited to ensuring appropriate signage, watering plants, and making any facilities requests, as needed.
Take and enter payments into the deposit log and EMR systems.
In collaboration with Senior Access & Care Specialist and program leads, schedule clients for initial appointments.
Maintain and file program records, through both paper and electronic medical records, meeting documentation standards as required by program and funding sources.
Make copies, chart and send faxes for administrative and programmatic requests, as needed.
Attend all required meetings, committees, and training according to program standards.
Assist the Department Manager of Access & Care Coordination maintain program and building compliance in accordance with health and safety, HR, and OSHA standards.
Help prepare sites and programs to audit compliance.
In collaboration with Senior Access & Care Specialist, assist programs with re-engaging consumers at risk of discharge and/or recent discharges to gain consumer feedback on programs.
Participate in quality assurance and quality improvement activities as directed.
Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to Compliance policies and agreements regarding confidentiality, privacy, and security.
All other duties as assigned.

Benefits

Health insurance
Dental & Vision insurance
Life insurance
Short- and Long-Term Disability Insurance
403(b) Retirement Plan
Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable.
Employee Assistance Program
Professional Development Opportunities
Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
Certain employees may qualify for City of Chicago commuter transit benefits