Care Partner - Remote

Sharecare•Atlanta, GA

2d•Remote

About The Position

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Sharecare is looking for a Care Partner to assist with CareLinx’s line of business. CareLinx is a healthcare technology platform that connects families with non-medical and in-home caregivers. The Care Partner role is crucial in ensuring that caregivers have a smooth, engaging, and exciting experience at CareLinx. In this role, you will serve as a point of contact for caregivers throughout their CareLinx journey after onboarding. You will build trusted relationships with caregivers, helping them identify opportunities that align with their skills, availability, and preferences while matching them with members who need care. Your responsibilities include coordinating caregiver and member matches, supporting caregivers through scheduling and placement, resolving questions and barriers that may impact successful care delivery, and helping ensure continuity of care. You will maintain ongoing communication with caregivers, providing coaching, resources, and guidance that enable them to succeed, remain engaged, and deliver exceptional care. Through proactive support and relationship management, you will help caregivers maximize their success on the CareLinx platform while contributing to positive outcomes for both caregivers and members.

Requirements

At least one year of experience in customer service, recruitment, account management, or caregiver support.
HS diploma or equivalent
Strong communication skills, with the ability to engage, listen, and support potential and current caregivers.
Excellent organizational skills and attention to detail
Ability to work independently and manage time effectively in a remote environment.
Strong relationship management skills with a passion for providing excellent customer service and creating positive experiences for caregivers and clients.
Empathy and patience to address caregivers' needs and concerns.
Adaptability to changing needs and priorities, with the ability to quickly pivot and adjust strategies to meet evolving caregiver and program demands.
Ability to maintain confidentiality and adhere to all company policies and procedures.

Responsibilities

Conduct interviews to ensure applicants align with CareLinx’s values and culture, representing the platform throughout the hiring process.
Manage and negotiate job offers, including terms and delivery, for selected caregivers.
Provide an engaging and supportive experience for caregivers, answering questions, addressing concerns, and inspiring confidence in their journey with CareLinx.
Partner with CareLinx Onboarding Specialists to ensure caregivers are fully prepared for their first shift.
Train caregivers on how to effectively navigate updates on the CareLinx platform, empowering them to create the flexible, rewarding, and fulfilling experience they desire with CareLinx.
Identify and engage qualified caregivers within the CareLinx platform to fulfill program and member requirements within specified timeframes.
Collaborate with CareLinx Care Advisors to strategically plan for program requirements and actively engage caregivers to fulfill them.
Provide caregivers with information on available shifts, specific requirements, and assist them in meeting program criteria to become eligible for additional opportunities.
Build and maintain strong relationships with caregivers through regular communication and support, acting as a resource for job-related inquiries and partnering with Care Advisors to address any concerns or issues.
Encourage caregivers to utilize growth opportunities on the platform and collaborate with the CareLinx Enablement Team to keep them informed on policies, best practices, and resources, while proactively engaging through check-ins and feedback to ensure satisfaction and identify areas for improvement.