Care Operations Specialist - (on site)
About The Position
As a Care Operations Specialist, the primary responsibilities include making outbound calls to customers, responding to a high volume of Customer Service email correspondence, researching, and resolving billing and general account issues, porting support and completion, and providing information to customers on our products and services. The position is accountable for maintaining a high level of customer support and driving continuous process improvement on an ongoing basis. This role is on site, which means you must be located within a drivable distance to our Best Buy Health office in Reno, NV or San Antonio TX.
Requirements
- Minimum 2 years of customer service experience required
- Knowledge of Microsoft Office Suite including Word, Excel, Outlook, Power Point
Nice To Haves
- Prior call center experience preferred
- Prior experience in wireless or telecommunication industry preferred
- Previous business writing and analysis preferred
- Prior correspondence writing preferred
Responsibilities
- Support customer and internal emails for updates, complaints etc.
- Process physical mail from customers.
- Customer Complaints, ACH inputs, PEP updates etc. along with sending outgoing mail.
- Work interdepartmentally like coaching or processing account updates from Customer Service, Commercial care, Billing operations and logistics.
- Handle porting request updates, errors and cancels.
- Handle excessive usage, international and fraud work from partner consumer risk management team.
- Support commercial Hospital at Home account updates.
- Perform data entry and maintain document-related spreadsheets and reports
Benefits
- Physical and mental well-being support via Best Buy Health Wellness Program
- Comprehensive benefits including tuition reimbursement, caregiver support, and more
- Generous Best Buy employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
