Care Navigator - Prosano Peoria Clinic (Onsite)
About The Position
Prosano Health Solutions is hiring a Care Navigator for its Peoria Clinic. The role is a key contributor to the care team and supports patients through specialist referrals and diagnostic testing, with end-to-end responsibility for navigation and follow-up. The position emphasizes patient-care excellence, privacy, compliance, and service in a dynamic healthcare setting. The Care Navigator supports members in person and virtually by providing real-time education, helping schedule specialist and diagnostic appointments, and following through on those appointments. The role partners with the care team, supports patients with chronic conditions, helps address gaps in care and other clinical needs, and contributes to quality programs and improved health outcomes. This role is fully onsite at the care center and may require movement between clinics. Working hours may include extended hours.
Requirements
- Excellent interpersonal skills, including courteous, friendly, and effective communication with patients, team members, and external parties.
- Basic Life Saving (BLS) certification.
- High school diploma or GED.
- Interest in furthering education or certification.
- Experience with electronic medical records.
- Customer-service orientation and experience.
- Strong communication skills across multiple modalities.
- Highly collaborative approach.
- Empathy and advocacy.
- Exceptional organization and attention to detail.
- Ability to maintain confidentiality at all times.
- Active Arizona fingerprint clearance card.
Nice To Haves
- Clinical background, such as Registered Medical Assistant (RMA) or Certified Nursing Assistant (CNA).
- Proficiency with other healthcare-related software platforms.
- High degree of independence, flexibility, initiative, and commitment.
Responsibilities
- Support members in person and virtually with real-time education, scheduling specialist and diagnostic referral appointments, and follow-through and follow-up.
- Help achieve improved health outcomes and cost savings.
- Provide empathetic problem-solving and serve as a visible partner to patients.
- Clarify and explain recommendations for specialist and diagnostic services.
- Manage the end-to-end referral or specialist-services process as needed.
- Participate in developing and managing quality programs, including patient outreach to address gaps in care and other clinical needs.
- Support members with chronic conditions through education, reminders, and other assistance.
- Lead service and scheduling requests on members’ behalf.
- Inform and equip the care team with referral information and requirements.
- Assist with specialist relationship management.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
