Care Navigator - Prosano Peoria Clinic (Onsite)
About The Position
The Care Navigator is a key contributor to Prosano Health Solutions’ care team, supporting patients through specialist and diagnostic testing referrals and partnering with the care team to help patients pursue their best health. The position emphasizes excellent patient service, privacy, compliance, and effectiveness in a dynamic healthcare setting. The Care Navigator supports members in person and virtually with education, appointment scheduling, and follow-through on specialist and diagnostic referrals. The role also supports quality programs and patient outreach, assists members with chronic conditions, coordinates service and scheduling requests, provides referral information to the care team, and helps manage specialist relationships. The position is 100% onsite at a care center and may involve travel between clinics as needed. Working hours may include extended hours.
Requirements
- High school diploma or GED.
- Basic Life Saving (BLS) certification.
- Electronic Medical Records experience.
- Customer service orientation and experience.
- Excellent interpersonal skills, including courteous, friendly, and effective communication with patients, team members, and external parties.
- Strong communication skills across multiple modalities.
- Collaborative approach, empathy, and advocacy.
- Exceptional organization and attention to detail.
- Ability to maintain confidentiality at all times.
- Active Arizona fingerprint clearance card.
- Ability to work 100% onsite at the care center and potentially move between clinics as needed.
Nice To Haves
- Clinical background such as Registered Medical Assistant (RMA) or Certified Nursing Assistant (CNA).
- Proficiency with other healthcare-related software platforms.
- High degree of independence, flexibility, initiative, and commitment.
- Interest in furthering education or certification.
Responsibilities
- Support members in person and virtually with real-time education, scheduling specialist and diagnostic referral appointments, and follow-through and follow-up on appointments.
- Contribute to improved health outcomes and cost savings.
- Provide empathetic problem-solving and serve as a visible partner to patients.
- Clarify and explain recommendations for specialist and diagnostic services.
- Manage the end-to-end referral or specialist-services process as needed.
- Participate in developing and managing quality programs, including patient outreach to address gaps in care and other clinical needs.
- Support members with chronic conditions through education, reminders, and other assistance.
- Lead service and scheduling requests on members’ behalf.
- Inform and equip the Care Team with referral information and requirements.
- Assist with specialist relationship management.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
