Care Navigator (On-Field)

Astrana Health, Inc.•Monterey Park, CA

1d•$27 - $31•Hybrid

About The Position

We are seeking a highly engaged and patient-focused Care Navigator/Field Support professional to support the In-Patient Case Management team. This role will report directly to the Director and Senior Manager of In-Patient Case Management and will serve as a key liaison between patients, providers, and case managers to help ensure continuity of care, timely coordination of services, and positive patient outcomes. The ideal candidate is compassionate, highly organized, adaptable in fast-paced healthcare environments, and committed to delivering exceptional patient-centered support both telephonically and in the field.

Requirements

1+ years of Doctor’s office/clinic setting, CHW, MA, or CNA experience
Proficient with Healthcare Management Systems and Microsoft Office Word and Excel
Bilingual: Spanish/English, Mandarin/English, or another second language is strongly preferred
Outstanding communication skills, both written and verbal
Excellent organizational skills
Ability to travel locally (visiting hospitals)
Strong comfort with working in a fast-paced environment
An authentic passion for improving the lives of underserved patients and advancing value-based care

Responsibilities

Support the Case Manager and other providers in the development of care plans for patients, including transitional plan arrangements for optimal patient care after an acute event
Listen to patient concerns, identify and document care coordination barriers, and escalate issues to the appropriate Case Manager or provider
Conduct patient outreach and follow-up calls to assess patient status, identify barriers to care, and reinforce treatment plans
Ensure that the patients’ treatment requirements are met
Provide patient instructions as outlined on care plan
Ensure timely communication between patients, providers, facilities, and health plans regarding changes in patient condition or care needs
Participate in interdisciplinary team huddles, case reviews, and care coordination meetings as assigned
Assist Case Manager with patient follow-up activities and document progress
Coordinate and schedule patient appointments, specialist referrals, diagnostic testing, treatments, consultations, and post-discharge follow-up visits
Maintain accurate and timely documentation in accordance with departmental, regulatory, and organizational standards
Perform analytical, data entry tasks, and clerical projects as assigned
Prioritize and manage several responsibilities simultaneously in a timely fashion without compromising quality such as accuracy, neatness, and thoroughness.
Conduct patient surveys to measure patient activation scores
Prepare reports and provide administrative assistance as assigned
Perform other tasks as assigned by supervisor