Full-Time Care Navigator
About The Position
Every Child Pediatrics’ Care Navigation is a collaborative process directed toward patient and family wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation. We provide patient- and family-centered care tailored to individual needs and values, working hand-in-hand with staff members and community partners. Care Navigators empower families to overcome barriers and access essential resources, such as financial assistance, translation, transportation, housing, food, and early intervention referrals, by guiding them through complex systems with knowledge and hands-on support.
Requirements
- Bachelor’s degree in social work, psychology, case-management, advocacy, or a related field (or the equivalent healthcare experience with a focus on patient care, case management, resource coordination, public health, or health education)
- Will consider applicants with an associate degree with additional related experience, education and/or training in aligned areas
- Previous experience working in a medical setting, including the ability to work with medical professionals, review medical records, and apply health and wellness principles
- Excellent verbal and written communication skills
- Ability to analyze, solve problems, and demonstrate innovative thinking
Nice To Haves
- Bilingual in Spanish/English is strongly preferred (a $1,000 signing bonus will be provided to candidate who are bilingual)
Responsibilities
- Help families access and coordinate medical specialty care, community services, developmental assessments, and school planning
- Build trusting relationships with patients and families through phone calls, texts, and in-person meetings at the clinic, community spaces, schools, homes, or court
- Serve as the primary point of contact, advocate, and informational resource for patients/families and community partners/payers
- Work closely with healthcare providers within a team-based approach to care to identify patients with special and complex needs and initiate the care plan process
- Develop, organize, and maintain up-to-date, comprehensive, and culturally responsive resources for patients and families
- Maintain accurate, thorough, and timely records of all activities and provide data for reports
- Treat all clients with dignity and respect and honor their right to privacy
Benefits
- 401(k)-retirement plan with a company match
- medical, dental, and vision insurance
- Health Savings and Flexible Spending/Dependent Care Accounts (HSA & FSA)
- life insurance
- employee assistance plans
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
