Care Navigator

Lucet • ,

5d • $18 - $22 • Remote

About The Position

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

Requirements

• High School Diploma
• Have excellent written and verbal communication skills, organizational and time management skills, and problem-solving skills
• Ability to create a sense of warmth, openness, and calmness through phone-based communication.
• Ability to establish trust quickly and motivate members through an engaging motivational approach.
• Flexibility in managing conversations around a variety of member needs and presenting concerns.
• Strong computer skills (MS Office Suite, Adobe Acrobat, and data processing).
• Must be computer proficient to include data entry working within multiple systems and ability to talk and type simultaneously
• You want to be a part of a company and team who are determined to make a difference in access to quality behavioral healthcare anyone deserves.
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
• Strong interpersonal and communication skills, with the ability to work effectively with diverse populations and flexibility in managing conversations around a variety of member needs and presenting concerns
• Effective critical thinking and problem-solving skills.
• Demonstrated ability to establish trust quickly and motivate members through an engaging motivational approach
• Convey confidence and understanding of member needs and care resources
• Ability to problem solve and arrive at solutions timely and with consideration of the end user in mind
• Remains positive and keeps forward momentum when faced with challenges
• Have the ability to relate to others and connect quickly
• Have the ability to navigate and multitask in several computer applications while holding a conversation
• Demonstrate persistence in meeting objectives and personal development goals

Responsibilities

• Serve as the primary point of contact for members and providers by handling behavioral health inquiries, verifying eligibility and benefits, providing education on services, assisting with claims/authorizations, and ensuring accurate call routing while maintaining HIPAA compliance.
• Support access to behavioral healthcare and member advocacy by conducting behavioral health screenings, scheduling appointments and referrals, connecting members to network services, and escalating crisis situations to clinical staff for appropriate intervention.
• Deliver high-quality member and provider support by providing empathetic, detail-oriented customer service, resolving routine claims inquiries, explaining denials and submissions, and escalating complex issues when appropriate.
• Partner across teams to improve outcomes and member care by collaborating on process improvements, staying current on operational changes, identifying risk indicators during interactions, and escalating clinical concerns to appropriate resources.
• Maintain accurate records and provider support processes by documenting all interactions across multiple systems, managing required paperwork, and facilitating demographic updates and authorization requests.
• Drive operational excellence and team success by consistently achieving performance metrics, collaborating across teams, fostering teamwork, and ensuring contractual and service-level requirements are met or exceeded.

Benefits

• Hourly compensation between $18.40 - $22 , PLUS a quarterly performance-based, discretionary incentive.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED