Care Navigator, Care Navigation Program (Contract)

Headway

1d • $44 - $44 • Remote

About The Position

Headway is building a Care Navigation & Triage program to help patients leaving emergency departments, inpatient psychiatric units, and partial hospitalization programs connect with appropriate mental health care quickly and safely. As a Care Navigator, you coordinate each patient's path from hospital referral to a confirmed first appointment. You serve as the main point of contact for hospital partners and patients, work with a licensed Clinical Assessor, and contribute to shaping a developing program. This is a part-time, remote contract role requiring a minimum commitment of 20 hours per week. Compensation is $43.50 per hour. The Care Navigator must establish or already have an LLC or S-Corp.

Requirements

• At least 2 years of experience in behavioral health care coordination, case management, patient navigation, or hospital discharge planning.
• Comfort working with recently discharged patients who may be in distress and ability to recognize when to involve clinical support.
• Strong organization and ability to manage a high volume of referrals and follow-ups with tight turnaround while maintaining attention to detail.
• Clear, warm communication with patients, hospital staff, and providers.
• Persistence and resourcefulness in addressing practical barriers to care, such as insurance, transportation, and access to community resources.
• Comfort building a new program and adapting to workflows that change as the program grows.
• Must set up or already have an LLC or S-Corp.

Nice To Haves

• Familiarity with insurance and community resources in Missouri or Virginia.

Responsibilities

• Receive referrals from partner hospitals and serve as the main contact for discharge planners and care teams.
• Route referrals according to established guidelines and a triage protocol, either directly to a Headway provider or to a Clinical Assessor for evaluation.
• Schedule patients with the Clinical Assessor, then book them into the level of care recommended by the assessor, such as a Headway provider, specialty program, or community resource.
• Follow up to confirm patients attended care and respond quickly if an appointment falls through.
• Connect patients with practical support, including transportation, food, insurance and benefits questions, and coordinate between their providers.
• Build and maintain a list of local referral resources in each market.
• Follow escalation protocols and promptly involve clinical staff when a patient may be in crisis; level-of-care decisions are made only by licensed clinicians.
• Document patient interactions and complete work in Headway's designated systems, following HIPAA and Headway privacy and confidentiality requirements. Patient information must not be stored or kept outside those systems.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed