Clinical RN Navigator - Navigation Center

Central Health•Austin, TX

2d•Hybrid

About The Position

The Nurse Navigator guides patients through complex healthcare environments to optimize care and outcomes. The position works autonomously and collaboratively with members of the healthcare team and is based in the Navigation Center, providing inbound and outbound call support. The Nurse Navigator helps patients access care, address barriers, schedule appointments, navigate referrals, refill medications, and track interventions and outcomes. The role uses nursing knowledge, skills, and compassion to support patients seeking advice and medical services. The Navigator collaborates with primary care, specialist, virtual care, home care, and hospital teams to coordinate care and communications, review patient progress, and support transitions of care. The position also educates patients and families, assists with call-center workflows such as in-basket management and triage, and may review diagnostic imaging and laboratory results. The role participates in quality improvement, monitors performance measures with the Nurse Manager, and supports efforts to prevent avoidable emergency visits and hospital admissions or readmissions. The position requires nursing knowledge and competency, strong collaboration and customer service, problem-solving ability, and proficiency with Microsoft Office. An accredited nursing program and at least an Associate's Degree are required, along with two years of nursing experience in an ambulatory clinic and/or hospital setting. An RN state or compact-state license and approved BLS certification are required. A BSN and one year of case management or navigation experience are preferred.

Requirements

Graduation from an accredited school of nursing with at least an Associate's Degree.
Two years of nursing experience in an ambulatory clinic and/or hospital setting.
Registered Nurse (RN) state licensure and/or compact-state licensure.
Basic Life Support (BLS) certification obtained through the American Heart Association or American Red Cross.
Strong knowledge and competency in nursing practice and documentation requirements.
Ability to work with medical and nursing staff to establish and maintain clinical and operational standards of practice.
Ability to collaborate with patients and service providers within and outside the facility.
Excellent customer service skills for telephone, email, and other electronic communications.
Strong problem-solving skills.
Proficiency with Microsoft Office software tools in a systems environment.

Nice To Haves

Bachelor of Science in Nursing (BSN).
One year of case management or navigation experience in a navigation center and/or ambulatory clinic setting.

Responsibilities

Collaborate with primary care, specialty, virtual care, home care, hospital, and other care teams to optimize clinical outcomes in a call-center and hybrid setting.
Review patients’ clinical progress and coordinate communications with referring, consulting, and primary care physicians.
Coordinate appointment scheduling as needed.
Assist with referrals and track referral and treatment outcomes as needed.
Educate patients and family members about diagnoses, treatments, procedures, and medications in a call-center setting.
Support transitions of care with medical-home care management or Central Health case management teams for patients with complex health, social-determinant, behavioral-health, or frequent-hospital-utilization needs.
Support provider teams through in-basket management, medication refills, and timely patient triage according to established protocols.
Review diagnostic imaging studies and laboratory values as needed and notify a provider of abnormal findings as appropriate.
Participate in continuous quality-improvement projects to improve service for patients, families, and the healthcare system.
Work with the Nurse Manager to monitor key performance indicators and coordinate interventions to prevent avoidable emergency visits, hospital admissions, and readmissions.
Attend staff meetings and educational offerings in person or via teleconference or online as required.
Support organizational initiatives that promote and maintain a positive workplace culture.
Perform other duties as assigned.