Care Navigator

Frontier Behavioral Health•Spokane, WA

5d•$22 - $27•Hybrid

About The Position

The Care Navigator will support and promote FBH’s vision and mission to enhance and change lives. The Care Navigator, through their interactions with the clients we serve and in collaborating with community partner agencies, will improve the quality of care for individuals by providing referrals and linkages to resources which will enhance the services they are receiving at FBH and will support their overall recovery and wellness.

Requirements

High school graduate or equivalent.
Customer Service experience.
Must have an unrestricted and valid driver’s license, active car insurance and must be willing to use their personal vehicle in the course of work.
Must possess excellent communication skills including the ability to send and receive oral and written messages, in a clear, positive, prompt and appropriate manner, while maintaining customer confidentiality.
Must be able to apply active listening techniques conveying respect, professionalism, engagement skills, positive attitude and empathy.

Nice To Haves

2 years general office experience.

Responsibilities

Engage individuals enrolled in services at FBH and provide referrals to primary health care, dental care, or other services offered through FBH partnerships and contracts.
Access and utilize, per partnership various EMRs, scheduling platforms, and systems in coordinating and scheduling appointments for individuals.
Demonstrate a positive attitude and efforts toward meeting the needs of internal and external customers.
Must be able to apply active listening techniques conveying respect, professionalism, engagement skills, positive attitude and empathy.
Effectively utilize customer service and motivational interviewing skills to promote appropriate client-centered care.
Demonstrate flexibility in responding to change and in working with diverse groups and individuals.
Promote reducing barriers to services including coordination to arrange and schedule appointments. May need to meet individuals at appointments as necessary to engage in the program.
Must possess excellent communication skills including the ability to send and receive oral and written messages, in a clear, positive, prompt and appropriate manner.
Have flexibility in learning multiple operating systems and processes by various organizations and demonstrate the ability to work in an EMR, including the dependence of, translation of, and utilization of electronic reports.
Demonstrate promptness and reliability in attendance, work deadlines and in performing tasks. Complete all assignments without prompting.
Support and encourage a harmonious working relationship within and between departments.
Requires travel to see clients in the community and travel between work sites.
Other duties as assigned.

Benefits

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Compressed Workweek option resulting in up to additional 26 days off per year.
Medical, Dental and Vision
Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
Signing Bonus!
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!