Care Navigator (Medical Assistant or Non-Medical Assistant)

Marin Community Clinics•Novato, CA

50d•$25 - $29•Onsite

About The Position

Marin Community Clinics, a multi-clinic network providing integrated primary care, dental, behavioral, specialty, and referral services, is seeking a Care Navigator. As a Federally Qualified Health Center (FQHC), they serve nearly 40,000 individuals annually in Marin County and have received national awards from HRSA. The Care Navigator, functioning as a core member of an integrated care team, will coordinate and support behavioral health and medical services. This role involves administrative tasks, addressing social determinants of health by screening patients, connecting them to resources for transportation, housing, food insecurity, domestic violence, and more, thereby increasing healthcare accessibility.

Requirements

High School Diploma or Equivalent (GED) required.
1-year certificate from college or accredited technical Medical Assisting program, or 1 to 3 months related experience, and/or training; or equivalent combination of education and experience.
Medical Assistant Certificate from an accredited school required.
At least 1 or 2 years work experience in a medical clinic setting, Federally Qualified Health Center a plus.
BLS certification required (applicable only to Medical Assistants).
Bilingual language skills required, Spanish/English Bilingual preferred.
Must be able to work flexible hours.
Must have strong computer experience with MS Office.
Ability to provide excellent customer service to patients and outside customers in person and via phone.
Must be able to multi-task duties and carryout projects timely.
Fulfill immunization and fit for duty regulatory requirements.
Must be able to stand for extended periods of time.
Ability to work in fast pace medical environment.

Nice To Haves

Epic Electronic Health Records experience a plus.

Responsibilities

Escorts patients to the exam room, interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight and height, and records information on patients’ charts.
Prepares treatment rooms for examination of patients.
Cleans and sterilizes instruments.
Inventories and orders medical supplies and materials.
Operates electrocardiograph (EKG), and other equipment to administer routine diagnostic tests or calls medical facility or department to schedule patients for tests.
Gives injections or treatments, and performs routine laboratory tests.
Keys data into computer to maintain office and patient records.
Cleans and disinfects operatory in accordance with department’s policy and OSHA guidelines.
Sterilizes and disinfects instruments in accordance with department policy and OSHA guidelines.
Follows policies and procedures including universal precautions as defined by OSHA’s guidelines on Bloodborne Pathogens and Hazardous Materials standards.
Practices good people skills to maintain good public relations with patients and with fellow co-workers.
Maintains patient confidentiality in accordance to department policy and HIPAA guidelines.
Attends and participates in required meetings, training and educational programs.
Performs administrative responsibilities including checking eligibility, verifying demographics, assisting patients with filling out necessary paperwork, and making up follow-up appointments.
Care Team Responsibilities as outlined in the Care Team Patient Center Medical Home procedures.
Performs other related work as assigned.
Supports and closely coordinates Medical and Behavioral Health services in the pod care team.
Provide patients with information by staying up to date on community resources that address the social determinants of health, like transportation, housing, and access to food.
Provides educational tools and screens using approved screening tools for common Behavioral Health and substance abuse disorders and available resources.
Assist behavioral health providers in warm hand offs.
Participates in regularly scheduled caseload consultation with team care including Primary Care, Licensed Clinical Social Worker and/or Psychiatrist.
Facilitates patient engagement and follow up in care.
Request Prior Authorizations and TARs sent by the pharmacy so patients can get ordered medications in a timely manner.
Documents encounters in the electronic medical records system so they can be easily shared with PCPs, Licensed Clinical Social Worker and/or Psychiatrist.
Facilitates referrals for clinically indicated services internally or outside the primary care clinic (e.g. Social services, mental health specialty care, and substance abuse treatment).
Addresses with the appropriate response to electronic mail and tasks using the electronic medical health record.
Assign PCP and needed health maintenance screenings.
Follow up/ track “no shows” for first appointment.
Perform other related work and Medical Assistant duties when staff support is needed.