Care Navigator - Bilingual preferred

Empath Health • Saint Petersburg, FL

11d • Onsite

About The Position

Suncoast Hospice, a part of Empath Health is seeking a Care Navigator to join our team responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care. Maintains excellence in customer service by being caring, compassionate, empathetic and responsive to the needs of all who reach out to us internally and externally. Since 1977, Suncoast Hospice has been honored to serve our neighbors across Pinellas and Hillsborough counties with compassionate end-of-life care. As part of Empath Health, we help those living with advanced illness find comfort, dignity, and meaning, while supporting their families and caregivers with guidance and care every step of the way.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills with patients/families, providers, direct co-workers and peers.
• Excellent multi-tasking and critical thinking skills.
• Excellent typing and computer input skills.
• Knowledge of Microsoft Office products (MS Outlook, Word, Excel), Suncoast Solutions preferred.
• Knowledge of HIPAA compliance regulations.
• Basic knowledge of non-hospice related healthcare and community resources.
• Basic knowledge of medical terminology.
• Basic knowledge of healthcare reimbursement.

Nice To Haves

• Bilingual preferred

Responsibilities

• Provides for optimum access to Empath Health Care Continuum via telephone, website, fax and walk-in inquiries. Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer.
• Facilitates appointments through effective triage using Care Navigation protocol to the program that best meets the patient’s needs.
• Works effectively with patients/families, community providers and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patient’s electronic medical record (EMR) consistently, accurately and in real time.
• Able to provide contact information for Hospices located outside of Empath Health service areas as appropriate.
• Maintains patient and family confidentiality at all times while allaying fears and concerns through calm, empathetic and compassionate listening skills.
• Expected to assist (within reason) if Care Navigation coverage is needed outside of a normal shift.

Benefits

• Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• 5+ weeks to rest, recharge, and live your Full Life.
• CEU support, tuition reimbursement, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees