Care Navigator, OB

NeighborHealth•Boston, MA

25d•$24 - $37•Onsite

About The Position

NeighborHealth is seeking an OB Care Navigator to support pregnant patients by identifying health-related social needs (HRSN), addressing care coordination gaps, and connecting patients to clinical, behavioral health, and community-based services. This role is ideal for a mission-driven professional passionate about advancing maternal health equity and improving outcomes for underserved populations. NeighborHealth, formerly East Boston Neighborhood Health Center, is one of the nation’s largest Federally Qualified Health Centers and the largest community-based primary care health system in Massachusetts, serving more than 120,000 people. We operate the fourth busiest Emergency Department in the state, the first and only behavioral health urgent care co-located with an ED and are recognized by the Health Resources and Services Administration as a National Quality Leader. Since 1970, NeighborHealth has delivered high-quality, compassionate, and culturally responsive care that is open to all. We believe care is better in community. Through services spanning pediatrics, emergency care, behavioral health, and care for older adults, we support the whole person across their lifespan. We do not just serve our community; we belong to it. The OB Care Navigator works closely with OB providers, multidisciplinary care teams, and community partners to ensure patients receive timely, culturally responsive, and coordinated care throughout pregnancy. The OB Care Navigator supports pregnant patients throughout pregnancy by addressing social, behavioral health, and care coordination needs to reduce barriers to care and improve maternal health outcomes.

Requirements

Bachelor’s degree in healthcare related field required.
Minimum of 1–2 years of experience in care navigation, community health, case management, or OB care coordination.
Experience working with underserved populations.
Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
Exceptional problem-solving and conflict-resolution abilities.
Ability to handle sensitive and confidential matters with professionalism and discretion.
Proficiency in Microsoft Office Suite.
The ability to work in a fast-paced environment.

Nice To Haves

Spanish fluency strongly preferred; ability to communicate effectively with a predominantly Spanish-speaking patient population.

Responsibilities

Engage pregnant patients throughout pregnancy to assess health-related social needs (HRSN)
Develop and document individualized care plans in collaboration with OB providers and the multidisciplinary care team.
Educate patients on navigating healthcare services, insurance coverage, and community-based resources.
Coordinate referrals and facilitate warm hand-offs to internal services and external community and legal partners.
Track referral completion and conduct follow-up outreach to ensure patients successfully access needed services.
Review reports to confirm patients missing initial prenatal and postpartum visits and communicate with perinatal teams regarding outreach
Participate in weekly high-risk OB rounds to support case review, care planning, and follow-up.
Document patient interactions, referrals, and outcomes accurately in EPIC.
Collect and track screening and referral data to support quality improvement initiatives, reporting, and grant requirements.
Collaborate with Information Technology and Population Health/Quality Improvement teams to support workflow improvements and documentation processes.
Maintain accurate, standardized documentation to support HRSN care navigation workflows and quality improvement efforts.