CARE MANAGER

Guardian Recovery•Portland, OR

13d•$46,000 - $76,000

About The Position

The Care Manager helps create a safe, comfortable, and supportive environment for clients and assists them in adjusting to the program routine. The role documents client progress in the medical record and provides case management and other client support. The position is based at Pine Tree Recovery Center LLC in Portland, Maine, is full-time, and is scheduled for the day (first) shift. The listed salary range is $46,000 to $76,000, with no travel. The role requires at least a high school diploma or equivalent and at least twelve months of behavioral health experience. Education and credential requirements vary by service type and state; a bachelor’s degree is preferred, while experience may substitute for a degree except where licensing standards require a credential or degree. Responsibilities include coordinating referrals and aftercare, supporting discharge and transitions, monitoring clients’ participation and behavior, facilitating clinical groups, and maintaining accurate and confidential records. The Care Manager collaborates with clients, families, clinical staff, payors, and community providers. Depending on level of care and qualifications, duties may also include individual sessions, assessments and treatment planning, counseling under clinical supervision, transportation, and client recreation or daily-living support.

Requirements

At least a high school diploma or equivalent; certain state, service, or credential-specific requirements may require additional education.
At least twelve months of experience working in the behavioral health field.
Knowledge of principles and practices in addiction and mental health care and of addictions, mental health complications, and commonly used substances and their impacts.
Knowledge of Joint Commission standards, patient confidentiality laws, drug-free workplace policies, workplace violence policies, patient rights, professional ethics, and applicable federal, state, and municipal regulations.
Strong communication and writing skills.
Knowledge of community health resources, referral procedures, and provider admission criteria, with ability to collaborate and network with healthcare and social or cultural agencies.
Knowledge of the 12-Step Recovery Program and of problem solving, stress management, ethics, and team building.
Ability to identify possible medical emergencies and take appropriate action; knowledge of overdose response and stages of alcohol and drug withdrawal.
Knowledge of airborne and bloodborne pathogens, risk reduction methods, and universal precautions.
Flexibility to adapt to schedule changes and take on related responsibilities as part of an addiction treatment team.
Ability to maintain confidentiality and follow client privacy policies and procedures.
A current five-year period without felony or substance-use convictions.
State-specific licenses, certifications, or supervised-intern status may be required depending on location and whether the work is in substance use or mental health services; requirements listed include credentials such as LADC, CADC, LCSW, LCPC, LMHC, LMFT, LPC, LCDC, and other state-recognized credentials.
For Maine substance-use work, qualifying credentials include LADC or CADC, or specified clinical licenses with one year of substance-use treatment experience and at least 60 hours of alcohol and drug education within the last five years.
For Texas substance-use work, an active and unrestricted LCDC or LCDC-I is specified; LCDC-I work must be supervised and countersigned under applicable standards.
For New Jersey substance-use counseling, qualifying counselor credentials or another applicable clinical license are specified; counselor-intern work has enrollment, supervision, and certification or licensing progress requirements.
Other state-specific requirements are stated in the posting for Florida, Colorado, Wisconsin, New Hampshire, New Mexico, Nebraska, Utah, Vermont, Georgia, and Arizona.
Graduate student clinical duties, where applicable, must be performed under the supervision of a licensed clinician, with required documentation reviewed and co-signed.

Nice To Haves

Bachelor’s degree from an accredited university or equivalent; experience may substitute except where a degree is required by licensing standards.
Detoxification experience for the Detox Counselor position.
CPR certification.
Florida substance-use CRSS certification or above, or willingness and ability to obtain it, where applicable.

Responsibilities

Create and maintain a safe, comfortable, and supportive environment for clients and help them adjust to the program routine.
Document client progress and related activity in the medical record accurately and promptly.
Provide case management services and coordinate referrals, aftercare, and transitions with clients, families, receiving providers, and referring agencies.
Obtain client releases of information and provide necessary documentation to outside parties for continued programming.
Coordinate discharge planning, confirm discharge arrangements with clinical and nursing staff, complete required paperwork, and arrange transportation when applicable.
Respond to clients displaying behavioral or mental instability or at risk of leaving against medical advice; contact authorized referents or family members and consult the Clinical Director as appropriate.
Enforce program rules, report infractions, monitor client attendance and participation, and report concerns to the appropriate supervisor.
Perform assessments within scope and formulate treatment plans; where applicable, support development and review of client-centered treatment plans under licensed clinician supervision.
Facilitate weekly clinical groups and, where applicable, conduct individual sessions or co-facilitate counseling under licensed clinician supervision.
Complete daily assignment checks and discuss results with clients.
Maintain client confidentiality and protect protected health information in accordance with company policies and applicable laws.
Accept and use supervision, address supervisor-identified problems, comply with policies and procedures, and complete other assignments requested by the supervisor.
Contract with payors upon request and provide required documentation accurately and on time.
Maintain NPI and CAQH profiles as current and compliant.
Review, approve, and countersign required clinical documentation within established timelines.
For detox care, complete clinical documentation such as biopsychosocial assessments, initial clinical assessments, and master treatment plans; provide aftercare planning, follow up with family, and monitor clients throughout the daily schedule.
For residential, IOP, or PHP care, monitor client ancillary accounts and daily funds, help obtain daily living essentials, participate in scheduled recreation and weekend activities as needed, and transport clients or arrange transportation.
For residential, IOP, or PHP care, monitor and amend drug-screening protocols as needed under the direct supervisor’s supervision, and report vehicle problems to the Facilities Director.
For graduate student duties, assist with recovery-oriented treatment planning, supervised counseling, progress review using ASAM criteria, discharge or transfer planning, case consultation, clinical documentation, crisis intervention, and supervised individual, family, and group sessions.
For Texas duties, recognize withdrawal signs, monitor clients, recognize pregnancy-related and transfer-requiring complications, identify appropriate interventions, and understand commonly used medications, their purposes, precautions, and side effects.