Care Manager

Northpointe Behavioral Healthcare System•Iron River Township, MI

14d•$49,074 - $68,205

About The Position

Behavioral Health Care Managers support individuals with intellectual/developmental disabilities and/or serious mental illness by linking and coordinating services and support systems. The role uses person-centered planning to help individuals achieve maximum independence, develop natural supports, obtain medically necessary services, connect with community resources, and establish a foundation for recovery. Care Managers assess individuals’ strengths, abilities, disabilities, and needs; help them manage medications; develop and implement individual plans of service and safety plans; facilitate treatment team meetings; monitor services and outcomes; and connect individuals and families with community resources. They also provide education and advocacy, maintain required documentation, conduct case transfers and terminations, and follow agency policies, licensing requirements, and the Medicaid Provider Manual. Additional duties vary by assignment. School-based Care Managers advocate for, link, coordinate, and monitor services for children and adolescents in schools and work with school staff. Team Leads provide clinical support, staff orientation and training, meetings, supervision as requested, problem resolution, crisis-response coordination, regulatory support, and data preparation. School-based Team Leads additionally coordinate school-based services in Dickinson, Iron, and Menominee Counties and serve as liaisons to schools and community partners. Care Managers assigned to a child-placing agency place and supervise children in foster care, adoptive homes, or independent living; work with children and families; develop and review service plans; assess and certify private family homes for licensure; and conduct adoptive evaluations.

Requirements

Bachelor’s degree in social work (BSW), registered nurse, or bachelor’s degree in a human services area.
Meet Michigan licensing requirements: Limited Licensed Bachelor’s Social Worker or Licensed Bachelor’s Social Worker; social workers must obtain full licensure (LBSW) within six months of becoming eligible. Alternatively, Licensed Registered Nurse or Registered Social Services Technician for bachelor’s degrees in human services.
Maintain confidentiality and comply with Northpointe policies and procedures regarding confidentiality and individuals’ rights.
Read, analyze, and interpret technical and regulatory requirements applicable to the agency.
Write individual plans of service, communications, and training materials.
Communicate and present information effectively to varied audiences, including staff, contract providers, community members, professionals, and the general public.
Analyze data, identify opportunities, and organize information into reports, graphs, and other meaningful formats.
Research best practices, guidelines, and mandated requirements.
Lead and coordinate team efforts to achieve agency goals; educate and train effectively using methods suited to the audience.
Work with general mathematical concepts, including medication dosage calculations.
Travel as required by the job.
Access, link, and coordinate services effectively using a person-centered, multidisciplinary team process.
Assess high-risk behaviors and potential harm to self or others; assess crisis situations, determine appropriate interventions, and document clinical justification comprehensively.
Prioritize multiple tasks, organize and manage time effectively, meet required time frames, and document activities according to policies and procedures.
Demonstrate proficiency in computer software necessary to perform job functions.
Demonstrate strong teamwork, sound judgment, initiative, and the ability to function in a complex environment with competing demands.
Solve complex, multidisciplinary problems sensitively and maintain a commitment to quality recipient care and customer service.
For work with individuals with intellectual/developmental disabilities, understand service options and apply that knowledge to goals, methodologies, and therapeutic interventions.
For work with individuals with mental illness, demonstrate knowledge and understanding of mental illness and recovery.
For work with older adults, demonstrate ability to work with and empathize with older, chronically or terminally ill individuals; understand OBRA PASARR screening regulations; and understand aging networks and related issues.
Demonstrate knowledge and skills needed to serve children and families served by Northpointe.
For work with co-occurring individuals, identify, assess, and coordinate substance abuse treatment needs and understand substance abuse diagnoses and treatment modalities.

Nice To Haves

Experience working with individuals with developmental/intellectual disabilities and/or mental illness is preferred.
Knowledge of the Michigan Department of Health and Human Services, Medicaid Provider Manual, and Michigan Mental Health Code is preferred.

Responsibilities

Coordinate ongoing assessments of individuals’ strengths, abilities, disabilities, and needs using diagnostic, evaluative, and progress reports.
Assist individuals in achieving maximum independence with medications and adherence to prescribed medications.
Use person-centered planning practices in service delivery.
Develop individual plans of service and link individuals to services such as residential programs, day programs, rehabilitative services, DHHS, and Social Security.
Facilitate treatment team meetings and take final responsibility for organizing and implementing the individual plan of service.
Monitor services, assess whether they meet the individual’s needs and plan of service, and evaluate clinical outcomes and individual satisfaction.
Connect individuals and their families with community resources.
Conduct case transfers and terminations according to Northpointe policies and procedures.
Comply with agency policies and procedures, licensing requirements, and the Medicaid Provider Manual.
Prepare for and participate in Behavior Management Committee meetings as needed on a case-by-case basis.
Educate individuals, family members, guardians, and staff about disabilities, mental illness, treatment issues, and recovery.
Advocate for individuals so their needs are addressed and their rights are protected.
Develop individual safety plans and link individuals to services based on their needs.
Complete and maintain accurate, timely documentation in accordance with Northpointe policies, using electronic documentation methods whenever possible.
For school-based positions, advocate for, link, coordinate, and monitor services supporting children and adolescents in schools; participate in required district trainings; and educate school staff about relevant program policies and procedures.
For Care Manager Team Leads, serve as a clinical resource and mentor; orient and train new staff; organize and facilitate team meetings and communication; provide supervision as requested; resolve day-to-day county matters; coordinate timely emergency and crisis responses; coordinate with the Facilities Team on safe, clean, therapeutic environments; support regulatory-compliant program implementation and service delivery; and prepare data for regulatory requirements and the Utilization Management Committee.
For school-based Team Leads, coordinate school-based services in Dickinson, Iron, and Menominee Counties; orient and train staff; lead team meetings; provide supervision as requested; resolve day-to-day program matters; coordinate timely responses to children’s emergencies and crisis referrals; liaise with schools and communities; ensure county external meeting forums; participate in assigned local, regional, and state meetings and committees; support regulatory-compliant services; and prepare required data.
For child-placing agency assignments, place and supervise children in foster care, adoptive homes, or independent living; work with children, families, and relevant parties; develop, implement, and review service plans; assess and certify private family homes for licensure and supervise those homes; and conduct adoptive evaluations of private family homes.