Care Manager/ Clinical Scheduler

Your Health Organization•Macon, GA

14h•Onsite

About The Position

We are seeking a Clinical Scheduler to fill our Care Manager role assist with all clinical scheduling needs for our Macon patients. The role serves as the central scheduling and operational coordinator for a single interdisciplinary care team, ensuring that patients receive the appropriate number and type of in-person encounters required under the Your Health proactive, value-based care model. This position will be working in the Macon office daily. This is a full-time, salary-based 8-hr position (8:00AM-5:00PM) (Monday-Friday). About We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.

Requirements

High school diploma or equivalent required
Familiar with medical terminology, procedures, and insurance verification purposes.
Strong organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively.
Excellent communication and interpersonal skills with the ability to build strong relationships at all levels of the organization.
Strong problem-solving abilities
Ability to work effectively under pressure.

Nice To Haves

Associate's or Bachelor's Degree in Healthcare is preferred.
Preferred CMA, LPN or RN
Previous experience in a medical or healthcare setting, preferably a scheduling or administrative role.

Responsibilities

Coordinating all in-person facilitator visits and in-person provider encounters for patients assigned to their care team.
Ensuring patients receive consistent monitoring, engagement, and care team oversight through effective scheduling and coordination.
Working closely with Directors of Population Health (DPH), providers, facilitators, and specialty population health divisions to ensure that clinical recommendations are translated into a clear and organized patient visit schedule.
Appropriately register, verify and timely schedule patients according to the Company’s care model.
Ensure new patients are being tracked and followed until scheduled.
Schedule appointments for patients according to care model including follow-ups with healthcare providers based on availability, medical urgency, and patient preferences.
Ensure all disciplines with schedules are fully optimized.
Ensure patients are being followed and scheduled appropriately when discharged from an in-patient facility.
Ensure TCM appointments are scheduled promptly and within the required window.
Ensure strong documentation is implemented.
Interact with patients via email, patient portal, telephone, AthenaText, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions.