Care Manager/ Clinical Scheduler

Your Health Organization•Marietta, GA

2d•Onsite

About The Position

We are seeking a Clinical Scheduler to fill our Care Manager role assist with all clinical scheduling needs for our Marietta patients. The role serves as the central scheduling and operational coordinator for a single interdisciplinary care team, ensuring that patients receive the appropriate number and type of in-person encounters required under the Your Health proactive, value-based care model. This position will be working in the Marietta office daily. This is a full-time, salary-based 8-hr position (8:00AM-5:00PM) (Monday-Friday).

Requirements

High school diploma or equivalent required
Previous experience in a medical or healthcare setting, preferably a scheduling or administrative role.
Familiar with medical terminology, procedures, and insurance verification purposes.
Strong organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively.
Excellent communication and interpersonal skills with the ability to build strong relationships at all levels of the organization.
Strong problem-solving abilities
Ability to work effectively under pressure.

Nice To Haves

Associate's or Bachelor's Degree in Healthcare is preferred.
Preferred CMA, LPN or RN

Responsibilities

Coordinating all in-person facilitator visits and in-person provider encounters for patients assigned to their care team.
Ensuring patients receive consistent monitoring, engagement, and care team oversight through effective scheduling and coordination.
Translating clinical recommendations into a clear and organized patient visit schedule in collaboration with Directors of Population Health (DPH), providers, facilitators, and specialty population health divisions.
Appropriately registering, verifying, and timely scheduling patients according to the Company’s care model.
Ensuring new patients are being tracked and followed until scheduled.
Scheduling appointments for patients according to the care model, including follow-ups with healthcare providers based on availability, medical urgency, and patient preferences.
Ensuring all disciplines with schedules are fully optimized.
Ensuring patients are being followed and scheduled appropriately when discharged from an in-patient facility.
Ensuring TCM appointments are scheduled promptly and within the required window.
Implementing strong documentation.
Utilizing a multitude of software systems (including tracking systems) to ensure patient follow-up and better patient outcomes.
Interacting with patients via email, patient portal, telephone, AthenaText, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions.