Care Manager

HomeWell Care Services CA304 • San Mateo, CA

3d • $35 - $40 • Hybrid

About The Position

The Care Manager plays a key role in ensuring high‑quality, compassionate care for our clients. This position oversees the coordination, implementation, and supervision of services in alignment with HomeWell’s mission and standards of care. The Care Manager ensures compliance with regulatory requirements and maintains accurate, up‑to‑date client records.

Requirements

• Associate’s or Bachelor’s degree in Nursing preferred; RN licensure strongly preferred.
• Two (2) years of nursing or clinical care experience or two (2) years of experience in home care, home health, or related field.
• A reliable means of transportation with current insurance and a valid driver’s license.
• Must possess excellent written and verbal communication skills and be able to interact effectively with a diverse audience, including clients, families, care providers, and other professionals.
• Must possess impeccable follow-up and attention to detail, and be able to exercise initiative, problem solve, and apply sound judgment.
• Able to supervise, assess, and evaluate care providers and advocate on behalf of clients and families.
• Pass a criminal background check.

Nice To Haves

• Passionate about helping others live with dignity.
• Must present a positive and professional business image.

Responsibilities

• Complete the Client Assessment packet for all new clients and provide clients or their representatives with copies of signed agreements.
• Develop and implement individualized written care plans, including: Client’s functional limitations, Nutritional needs and food allergies, Required home medical equipment and supplies, Type, frequency, and schedule of services, Non-medical tasks requested.
• Collect initial service fees at assessment or by the first day of service.
• Conduct caregiver introductions for first shifts; review the care plan with the client and caregiver, set service expectations, and ensure the in‑home binder is updated and accessible.
• Oversee caregiver performance to ensure they follow the care plan, use proper infection control, report changes in client condition, understand emergency procedures, and have the skills and supplies needed for safe care.
• Maintain regular communication with clients and/or representatives to ensure satisfaction and address concerns.
• Perform scheduled and non-scheduled in-home client support visits.
• Conduct reassessments according to agency guidelines or when client condition changes.
• Coordinate care with other service providers (home care, home health, hospice, facilities).
• Serve as a resource for clients and families by providing education, support, quality of life, and referrals to third‑party services.
• Investigate issues related to client care and client or employee well-being.
• Document all supervision and client‑related activities in the management system according to agency policies.
• Ensure client records are accurate, current, and properly maintained.
• Provide training and education to caregivers in the client's home, via phone or at the agency office.
• Communicate relevant client and employee information to agency staff to support effective scheduling, matching, and service delivery.
• Assist with the development and revision of client care policies and procedures.
• Participate in caregiver performance evaluations.

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive hourly rate, with additional bonus compensation based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree