Care Manager

PSS•New York, NY

About The Position

Make a difference in the lives of New York City’s older adults, their families and the community. For over 60 years PSS has performed vital and important work – through its 10 senior centers, two apartment buildings, caregiver services and affiliated programs, the agency touches the lives of over 2,000 people a day. As a Care Manager for PSS Circle of Care Caregiver program, you will be responsible for providing individual counseling, home assessments, educational training, respite services, supplemental assistance, information & referral and performing outreach initiatives to existing and prospective caregivers. The Social Worker's role is vital in ensuring that caregivers and their families receive the information, support and resources they need to cope with the challenges of caregiving. This position reports to the Director of Family Caregiving.

Requirements

Bachelor’s degree in relevant field required such as Social Work, Counseling or Psychology
Bilingual Preferable
Excellent Interpersonal and Organizational Skills
Excellent Office Management and Computer Skills with proficiency in Microsoft Office
Excellent communication skills (written and oral)
Self-motivated, organized and professional
Apply good listening skills to assist clients in need
Ability to work well independently and with interdisciplinary team
Maturity and good judgment in relation to peers, partners, and families
Ability to work with people from diverse backgrounds
Availability, dependability, and willingness to be flexible
Demonstrated ability to solve problems and think strategically

Responsibilities

Maintain client caseload of ongoing and short-term clients
Conduct assessments and create a care plan for each client.
Perform timely follow ups with clients and providers
Perform home visits as needed
Assist with program development
Provide caregivers with individual case coordination and counseling
Provide direction and assistance with caregiving issues such as coping with caregiver burden, guidance for long term care planning, advocacy, referral, and info and assistance as needed
Facilitate support groups and educational trainings
Maintain case records in VIVE database, including documentation of all caregiver services provided
Identify and maintain up-to-date resources for clients
Identify and collaborate with community partners
Promote the agency and program by performing outreach, participate in community events, and represent the agency to the public
Develop and maintain liaisons with other organizations, as appropriate, to collaborate in outreach efforts or other partnership opportunities
Effectively utilize social media and other digital and communication tools to reach a broad audience
Perform other duties as needed and assigned