Care Manager (Colorado Springs, CO / Field-based)

FreedomCare•Colorado Springs, CO

8d•$24 - $26•Remote

About The Position

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry. We support patients by ensuring they have the power to choose a caregiver for in-home care. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values: Here For You, Own It, Do the Right Thing, and Be Positive. Join our team and make a positive impact on the lives of others! We are looking for a Care Manager for our team in Colorado. FreedomCare of Colorado specializes in providing home care to the Medicaid population, hiring a family member or loved one to provide care. The goal is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment, offering a range of care options as their needs evolve. This service provides options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient. Working closely with waiver members, caregivers, and other stakeholders, the Care Manager's goal is to provide a seamless Customer Service experience while ensuring clients receive the care they need. This role requires fieldwork 5 days per week throughout the Denver, CO area.

Requirements

A bachelor's degree or equivalent work experience.
Two + years’ experience working bedside CNA, QMAP, Direct Care Worker, Medical Assistant, etc.
1+ years call center, telephonic outreach, customer service or other similar experience (required).
The ability to exercise judgement independently and voice noticeable issues or trends.
Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers.
Strong problem-solving skills; able to identify issues and escalate when appropriate.
Excellent time management, critical thinking and active listening skills; able to multitask.
Possesses a high level of empathy and emotional intelligence.
Strong proficiency in computer software navigation; Salesforce experience, as plus.
Comfort in a dynamic and always evolving startup environment.
Always maintain patient confidentiality; understands and adheres to HIPAA guidelines.

Nice To Haves

Salesforce experience

Responsibilities

Schedule and perform quarterly Supervisory visits as required for Home Care Compliance.
Serve as a field expert to support members and caregivers in continuing care and appropriate utilization of authorized hours.
Perform required “home inspections” to ensure safety and compliance of participants’ home and surroundings.
Partner with Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support and document all contact with the caregiver in Salesforce.
Maintain contact with the caregiver, virtual or in person, based on the needs identified in the service plan and calculator provided from Case Manager.
Communicate any concerns regarding the member or caregivers’ health, surroundings, safety, or unmet needs to staff RN and/or Case Manager.
Track all activities through entries into CRM (Salesforce).
Function within the timeframes of a fast-paced startup in the healthcare environment.
Performs other duties as required or assigned.