Care Manager (Colorado Springs, CO / Field-based)

FreedomCare•Colorado Springs, CO

7d•Remote

About The Position

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016, empowering patients to choose caregivers for in-home care across the U.S. The company values service, empathy, ownership, integrity, and a positive attitude. This Care Manager role in Colorado supports the Medicaid population by hiring family members to provide care, aiming to foster patient independence and preserve dignity. The Care Manager will work closely with waiver members, caregivers, and stakeholders to ensure a seamless customer service experience and that clients receive necessary care. This role requires fieldwork five days a week throughout the Denver, CO area.

Requirements

A bachelor's degree or equivalent work experience.
Two + years’ experience working bedside CNA, QMAP, Direct Care Worker, Medical Assistant, etc.
1+ years call center, telephonic outreach, customer service or other similar experience (required).
The ability to exercise judgement independently and voice noticeable issues or trends.
Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers.
Strong problem-solving skills; able to identify issues and escalate when appropriate.
Excellent time management, critical thinking and active listening skills; able to multitask.
Possesses a high level of empathy and emotional intelligence.
Strong proficiency in computer software navigation; Salesforce experience, as plus.
Comfort in a dynamic and always evolving startup environment.
Always maintain patient confidentiality; understands and adheres to HIPAA guidelines.

Nice To Haves

Salesforce experience

Responsibilities

Schedule and perform quarterly Supervisory visits as required for Home Care Compliance.
Serve as a field expert to support members and caregivers in continuing care and appropriate utilization of authorized hours.
Perform required “home inspections” to ensure safety and compliance of participants’ home and surroundings.
Partner with Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support and document all contact with the caregiver in Salesforce.
Maintain contact with the caregiver, virtual or in person, based on the needs identified in the service plan and calculator provided from Case Manager.
Communicate any concerns regarding the member or caregivers’ health, surroundings, safety, or unmet needs to staff RN and/or Case Manager.
Track all activities through entries into CRM (Salesforce).
Function within the timeframes of a fast-paced startup in the healthcare environment.
Performs other duties as required or assigned.