Care Manager

Seamen's Society for Children and Families•New York, NY

14d

About The Position

The Care Manager works under the direct supervision of the Care Manager Supervisor and supports coordination, integration, and partnership in delivering care to children, youth, and families ages 0–21 with complex medical, developmental, and behavioral needs. The Care Manager serves as the central point of contact for the child or youth and family, helping ensure their needs and services are met with positive regard. Caseloads typically consist of 20–30 cases, depending on case complexity, and are located in or near the designated borough. The role requires travel for face-to-face visits by car or public transportation and travel between the agency’s Staten Island and Brooklyn locations. Seamen’s Society for Children and Families is a nonprofit organization serving children and families. The agency describes its workplace as supportive, rewarding, and growth-oriented, with training and career development opportunities and a comprehensive benefits package.

Requirements

Bachelor’s degree.
Two years of relevant experience.
One year of Microsoft 365 experience.
NYS Driver’s License or NYS ID.
Ability to travel between the agency’s Staten Island and Brooklyn locations.
Excellent verbal, written, organizational, and communication skills.
Dedication to quality care and customer service.
Computer proficiency with Excel, calendar tools, and word-processing documents.
Ability to perform the essential functions of the job with or without reasonable accommodation.

Nice To Haves

Experience in medical service provision and care is preferred.
Bilingual skills are a plus.

Responsibilities

Develop and implement a person-centered, comprehensive Plan of Care in partnership with members’ caregivers and service providers.
Complete initial and annual Child Adolescent Needs and Strengths-New York (CANS-NY) assessments.
Meet contact and face-to-face requirements based on the child or youth’s complexity level and Department of Health mandates for billing.
Complete required assessments within prescribed timeframes, including Comprehensive Assessments, Crisis Plans, Plan of Care updates, and Home and Community Based Services Level of Care assessments and eligibility determinations when appropriate.
Complete program- and case-related documentation in the Electronic Medical Record within assigned deadlines.
Request and obtain necessary documentation from service providers and families in a timely manner.
Partner with a multidisciplinary team to determine service needs and maintain ongoing communication with care partners.
Participate in service coordination meetings and team conferences.
Provide ongoing collateral contacts and follow up on coordinated services.
Facilitate transitional care and discharge planning when applicable.
Attend and participate in individual and group supervision.
Maintain a caseload of approximately 20–30 cases, according to case complexity, and travel to complete face-to-face visits by car or public transportation.
Attend ongoing staff development training to enhance skills needed for the Care Manager role.
Perform other duties as assigned.

Benefits

Extensive training and career development.
Paid time off, including 13 paid holidays, half-day Summer Fridays, and vacation, personal, and sick time.
Medical, dental, and vision insurance with significantly subsidized plans.
Company-paid life insurance.
403(b) retirement plan with agency contribution.
Tax-deferred annuity.
Commuter benefit program.
Flexible spending accounts.
Plum Benefits discounts and offers for attractions, events, hotels, and other entertainment.
Employee Assistance Program offering confidential mental health, financial, and personal well-being support.
Internship and referral programs with incentives for referrals.