Senior Services - Care Manager

Jewish Social Service Agency•Rockville, MD

1d•Hybrid

About The Position

The Care Manager is directly responsible to her/his supervisor, who assigns cases, reviews case management and administrative work, and provides supervision and consultation. The Care Manager is expected to carry out routine assignments independently within the Agency’s program policies and procedures and within her/his scope of responsibility. This role involves managing a full caseload of over 50 Holocaust survivor clients, providing direct casework, conducting intake and needs assessments, formulating and implementing service plans, and evaluating service outcomes. The Care Manager will also perform related activities such as collaborating with other agencies, utilizing JSSA’s resources, providing information on community resources, and acting as a client advocate. Documentation of all service provision in Unicentric, maintaining current and accurate records, case recordings, and statistics, and ensuring client confidentiality are crucial aspects of the role. The position requires establishing close working contacts in the community and participating in department staffing, case conferences, and program-related meetings.

Requirements

Bachelor’s Degree required
Organizational and attention to detail
Written and oral fluency in Russian language required
At least two years relevant work experience
Proficient with computers; Microsoft Office

Nice To Haves

Master’s preferred

Responsibilities

Provide direct casework to survivor clients/families in accordance with the Client Management Process.
Includes intake and needs assessment process (formulating service plans); implementing service plan; and, evaluating the course and results of the service.
Home and field visits required.
Perform all related activities that serve to benefit the clients including program-related case management.
Contacting and working with other agencies/ facilities/individuals (referrals and ongoing collaboration).
Making full use of JSSA’s resources; including arranging for homemaker, escorted transportation, etc.
Providing information about other community resources (medical assistance, food stamps, transportation, nursing homes, etc.).
Serving as a client advocate as appropriate.
Document all service provision in Unicentric in accordance with the Client Management Process.
Prepare and maintain current and accurate records, case recordings and statistics.
Maintain professional boundaries and client confidentiality at all times.
Act as a resource to other JSSA professional staff on community resources, case management functions, etc. as assigned.
Submit all required forms and statistics on a timely basis.
Participate in department staffing, case conferences/consultation meetings as appropriate as well as in program related meetings and planning.
Establish close working contacts in the community, in order to benefit service delivery for clients.