Care Manager - WSC

Area Office on Aging of Northwestern Ohio•Sandusky, OH

1d•Hybrid

About The Position

The Area Office on Aging of Northwestern Ohio (AOoA) is dedicated to helping older adults and individuals with disabilities remain healthy, independent, and living in their homes and communities. Serving over 30,000 individuals annually, our team is committed to delivering compassionate, person-centered care across our region. The Care Manager (also known as a Waiver Service Coordinator) is responsible for conducting in-home assessments, identifying support systems, and coordinating long-term services through the MyCare Ohio Waiver Program. This role ensures members receive appropriate care in home- and community-based settings while maintaining compliance with Medicaid and program regulations.

Requirements

Licensed Social Worker (LSW) or Registered Nurse (RN) with an active, unencucumbered Ohio license
Minimum 1 year of experience in home care, disability services, or case management
Experience conducting health/social interviews
Knowledge of human behavior, family systems, and community resources
Valid driver’s license, reliable transportation, and auto insurance
Ability to pass annual Motor Vehicle Record (MVR) check
Ability to work using dual-monitor systems and multiple databases
Maintain LSW or RN licensure (required for continued employment)
Obtain and maintain Ohio Department of Aging certification
Adhere to HIPAA and AOoA confidentiality standards

Responsibilities

Conduct comprehensive in-home assessments to evaluate biopsychosocial needs, functional impairments, and support systems
Identify and address health and safety risks
Develop and implement Person-Centered Service Plans in collaboration with members and caregivers
Monitor and adjust service plans based on changing needs
Participate in Interdisciplinary Care Team (ICT) meetings
Coordinate waiver services in alignment with payer sequencing requirements
Communicate with providers to resolve service delivery issues
Maintain ongoing contact with caregivers and support systems
Advocate for members and caregivers
Monitor Medicaid financial eligibility and waiver compliance
Conduct annual reassessments (or more frequently as needed)
Support audits and compliance reviews
Assist with disenrollment processes and appeal education
Maintain accurate, timely documentation
Ensure HIPAA and confidentiality compliance
Promote strong customer service and positive employee relations