CARE MANAGER

SCO Family of Services • New York, NY

10d • Hybrid

About The Position

The Care Managers service those who are enrolled in Medicaid, have Two or more Chronic Conditions, HIV/AIDS, Sickle Cell, Serious Emotional Disturbance (SED), Serious Mental Illness (SMI) or Complex Trauma; ages 0-21 (Childrens Program) & 18 to end of life (Adult Program). The Care Manager plays a critical role in achieving the overall goals for coordination, integration and partnership in the delivery of care to children, adults and families with complex needs.

Requirements

• A Masters with one year of relevant experience, OR
• A Bachelors of Arts or Science with two years of relevant experience,
• A License as a Registered Nurse with two years of relevant experience,
• Relevant experience includes care coordination, case management, social services, behavioral health, medical care navigation, or community-based services.
• Complete Children Adolescent Needs Assessment (CANS)NY training
• Be CANS‑NY certified annually
• Meet exam score requirements: Care Managers: minimum 70%
• Applicants must reside in New York State.

Nice To Haves

• Bilingual Preferred (Spanish)

Responsibilities

• Deliver all six NYS Department of Health (NYS DOH) Health Home Core Services, including: Comprehensive Care Management, Care Coordination and Health Promotion, Comprehensive Transitional Care, Individual and Family Support, Referral to Community and Social Support Services, and Use of Health Information Technology to Link Services.
• Conducting NYSDOH‑required assessments and developing compliant, person‑centered Plans of Care.
• Coordinating medical, behavioral health, substance use, and social service supports.
• Engaging members through outreach, advocacy, and ongoing follow‑up.
• Collaborating with hospitals, providers, Manage Care Organizations (MCO), and community partners.
• Maintaining accurate, timely documentation in NYSDOH‑approved systems.
• Meeting Health Home productivity, engagement, and quality benchmarks.
• Participating in case conferences, audits, supervision, and training.
• Demonstrates professionalism, maintains appropriate boundaries, and follows the agency’s Code of Conduct.
• Promotes a positive, respectful, and productive work environment.
• Upholds the agency’s mission and vision in all interactions with staff and families served.

Benefits

• Flexible Spending Accounts (FSA)
• Group Term Life Insurance
• Voluntary Term Life Insurance
• Voluntary Short‑Term and Long‑Term Disability Insurance
• Clinical supervision hours for LMSW licensure
• Staff development and professional growth opportunities
• Agency Laptop & Cell Phone
• Travel Reimbursements for scheduled visits
• Tuition Assistance Program (TAP)
• 12 paid holidays per calendar year
• Up to 24 vacation days after one year of employment
• Health & Wellness Challenges and initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level