Care Manager - Home Care

HomeWell Care Services ID288•Boise, ID

5d•Onsite

About The Position

Care Manager for a growing home care agency in Boise. You run client assessments, build care plans, and own the schedule. Pay depends on experience, plus quarterly bonus. Full time, in office. The hardest part of home care is not the care. It is knowing who to send. Every new client starts the same way. Someone's daughter calls because her mother is not safe alone anymore. You go out, sit down with both of them, and figure out what is really needed. Not just bathing and meals, but who this woman will actually let in her house. Then you build the care plan, pick the caregiver, and go with them on day one. You also own the schedule, which means you live with your own decisions. Caregivers call out. Clients change their minds. A shift falls apart at 6:30 in the morning and you fix it. We put scheduling with care management on purpose. The person who did the assessment already knows who can walk into that house and be welcome. A scheduler who has never met the client is guessing. If you have done a job like this and it wore you down, this is not the right fit. If you have done it and you were good at it, keep reading. About us and where this is going HomeWell Care Services of Boise provides non-medical in-home care to seniors and adults across the Treasure Valley. Bathing, dressing, meals, companionship, transportation. The daily things that let people stay in their own homes instead of moving into a facility. Locally owned, nationally backed. We are early. This office is being built right now, not maintained. Until we grow enough to add support under this role, you will wear more than one hat, and the job will look different in a year than it does on day one. If you need clean edges and a fixed task list, this will frustrate you. If you want to build the thing rather than inherit it, this is the rare chance to do that. Growth creates positions, and the person who builds this office is first in line for what comes next.

Requirements

Direct experience with seniors or adults needing care: home care, senior living, a clinical setting, or hands-on caregiving
Comfortable leading a conversation with a family about what their parent actually needs, including the parts nobody wants to say out loud
Steady under real-time pressure and heavy phone contact
Strong computer skills, quick on new software
Valid Idaho driver's license, reliable vehicle, current auto insurance
Able to pass a background check and meet Idaho caregiver requirements
Willing and physically able to provide hands-on care in an emergency

Nice To Haves

CNA or other caregiving credential
Care plan or in-home assessment experience
WellSky or ClearCare
Scheduling or staffing background
Experience somewhere small enough that you built things yourself

Responsibilities

Run in-home assessments with new clients and their families.
Build the care plan and keep it current.
Document what actually makes a match work: temperament, level of care, gender or language preference, pets, schedule windows.
Introduce and orient the caregiver in the client's home so day one goes right.
Check in on active clients so you hear about problems before they become complaints.
Build and maintain the weekly caregiver schedule in WellSky.
Handle callouts and coverage gaps as they happen.
Match caregivers to clients on skills, availability, location, and fit, using what you learned in the assessment.
Rarely, when no caregiver can be found, you take the shift yourself. Last resort, not a regular duty, but not optional.