Home Care Manager

Buckner International•Dallas, TX

4h•Hybrid

About The Position

Buckner Home Care is seeking a Home Care Manager to join their new home care service. The Home Care Manager will ensure exceptional care delivery by coordinating resident services, managing Care Giver schedules, and fostering strong relationships with residents, family members, and Care Givers. The goal is to inspire happiness in the lives of others.

Requirements

High school diploma or equivalent required
Minimum one year of related business experience or an equivalent combination of education and work experience may be considered
Valid driver’s license required
Excellent oral and written communication skills and the ability to listen effectively
Knowledge of or ability to learn the senior care industry
Excellent customer service and relationship-building skills
Strong organizational, prioritization, and time-management skills
Ability to work independently and handle confidential information with discretion and professionalism
Effective interpersonal skills and demonstrated problem-solving and decision making skills
Strong computer skills and proficiency in Microsoft Word and Excel
Professional appearance, demeanor and conduct
Ability to establish and maintain effective working relationships with residents, families, Care Givers, leadership and colleagues

Responsibilities

Coordinate and maintain resident and Care Giver schedules to ensure consistent, high-quality care delivery
Create optimal resident and Care Giver matches that support strong relationships and positive outcomes
Monitor daily scheduling activities and proactively address coverage gaps or changes in resident needs
Develop, implement, and maintain contingency staffing plans to ensure uninterrupted service coverage
Maintain accurate and up-to-date resident and Care Giver information within software system
Track, document, and communicate all resident and Care Giver interactions, concerns, and service updates
Serve as a primary point of contact for residents, family members, and Care Givers
Respond to incoming calls in a professional, courteous, and knowledgeable manner
Follow up promptly on resident and Care Giver concerns to ensure timely and satisfactory resolution
Build resident loyalty by identifying opportunities to enhance services and improve the overall care experience
Recognize and communicate opportunities to increase service hours when doing so would improve care quality and resident outcomes
Manage new resident inquiries and gather relevant information to support the resident onboarding process