Care Manager
Mindful Care•New York, NY
•$23 - $25•Hybrid
About The Position
Mindful Care is seeking a dedicated Care Manager to join our team. This role involves conducting patient assessments, maintaining communication with various stakeholders, assisting patients with medical needs, securing prior authorizations, and connecting patients to appropriate resources. The Care Manager will also serve as a liaison between different departments and providers, document clinical notes, and assist with TMS operations and administrative duties as needed.
Requirements
- 3+ years of experience in administrative functions or case management.
- Proficiency with Google Suite and Microsoft Office (Word, Excel, Outlook, Teams).
- Associate degree required in social work, psychology or related field; bachelor's degree preferred (experience may substitute for a bachelor's degree).
- Excellent verbal and written communication skills.
- Reliable transportation and home internet access.
Nice To Haves
- Possession of BLS or CPR/First Aid certification.
- Experience with Transcranial Magnetic Stimulation (TMS) administration.
Responsibilities
- Conduct thorough assessments of patient concerns and expectations, ensuring alignment with Mindful Care processes to enhance patient satisfaction and compliance.
- Maintain effective communication with patients, pharmacies, referral sources, hospitals, and therapists to meet patient needs and optimize retention.
- Support patients in obtaining medical records, completing necessary forms, managing prescription refills, and accessing GeneSight testing results.
- Secure prior authorizations from insurance companies for medications and services, including Transcranial Magnetic Stimulation (TMS) when applicable.
- Connect patients to the appropriate departments for their inquiries and anticipate the need for emergency interventions when necessary.
- Provide referral information to patients upon discharge from Mindful Care.
- Serve as a liaison between Mindful Care Patient Coordinators, Patient Associates, and psychiatric/therapeutic providers.
- Meet with patients for care management appointments as assigned by providers, addressing patient needs and concerns.
- Document clinical notes for care management and digital evaluations (e.g., medication concerns) and ensure timely submission for provider review and signature within 72 hours.
- Assist with TMS operations when applicable, based on office needs.
- Perform administrative duties and other tasks as assigned by management.
Benefits
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- Emphasis on team well-being and support for a diverse and inclusive workplace.
- Company-sponsored events and activities to foster team cohesion and engagement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
