Care Manager

HomeWell of Anchorage•Anchorage, AK

15d

About The Position

The Care Manager coordinates, implements, and supervises services for agency clients in accordance with the company’s mission, standards of care, and applicable regulatory and agency requirements. The role is responsible for ensuring appropriate service delivery and maintaining compliant, accurate client records. The Care Manager assesses client needs, develops individualized care plans with client or representative input, introduces and supervises caregivers, monitors care quality and changes in client circumstances, and coordinates services with other providers. The position also supports clients and families through communication, education, advocacy, recommendations, and referrals; provides caregiver training; and participates in evaluations and policy development. A weekly on-call rotation includes responding to after-hours calls and coordinating replacement coverage or schedule changes.

Requirements

At least two years of experience in home care, home health, or a related field.
Valid driver’s license, reliable transportation, and current auto insurance.
Excellent communication, organization, follow-through, and attention to detail.
Strong problem-solving, judgment, and interpersonal skills.
Ability to supervise caregivers, evaluate care needs, and advocate for clients and families.
Compassion for helping others maintain dignity and quality of life.
Professional demeanor.
Successful criminal background check.

Responsibilities

Complete client assessments and required admission paperwork, and provide copies of signed agreements.
Develop and maintain individualized care plans with input and approval from the client or representative, covering care needs, services, schedules, allergies, equipment, and requested tasks.
Collect initial service fees in accordance with agency procedures.
Introduce caregivers to clients, review care plans and expectations, and ensure care plans are accessible in clients’ homes.
Supervise and evaluate caregiver performance for compliance with care plans, infection control practices, emergency procedures, agency policies, and licensing requirements.
Monitor changes in client condition and care needs, caregiver skills and availability, and the availability of supplies and equipment.
Communicate regularly with clients and representatives to assess service quality and satisfaction.
Conduct scheduled and as-needed home visits, supervision visits, and reassessments.
Coordinate care with other providers, including home health, hospice, and community services.
Support clients and families through education, advocacy, recommendations, and referrals.
Investigate concerns involving client care or the well-being of clients and employees.
Document supervision, maintain accurate client records, and communicate relevant updates to agency staff.
Provide caregiver training and education as needed.
Participate in caregiver evaluations and in developing or revising care policies and procedures.
Participate in a weekly on-call rotation, respond to after-hours calls from clients and caregivers, coordinate replacement coverage for open shifts, and communicate schedule changes or cancellations at the client’s request.