Care Manager

DIRECTION HOME OF EASTERN OHIO•Youngstown, OH

57d•Hybrid

About The Position

Under the general supervision of the Director of Home and Community Based Services and direct supervision of the direct supervisor, the Care Manager (CM) is responsible to abide by CS program contractual expectations. The CS CM is expected to manage and coordinate comprehensive services and assure that they are appropriate and meet the needs of the consumer to support them.

Requirements

Registered Nurse or Licensed Social Worker with current, unencumbered license.
At least one year’s prior experience in home health care, medical social work and/or geriatrics.
Demonstrates working knowledge and skills necessary to provide the assessment and care management required by the consumer.
Possess a valid driver’s license and proof of automobile insurance.
Must pass a criminal background check and drug screen.
Ability to effectively communicate with the general public, in person, by phone, and via email.
Ability to comprehend written material related to essential job functions.
Ability to accurately document facts related to essential job functions.
Ability to comprehend, recall, and apply facts related to essential job functions.
Ability to analyze, evaluate, and implement a reasonable course of action based on available information.
Ability to lift/carry 20 lbs. upstairs.
Ability to travel to community and individual locations within our four-county service area (Ashtabula, Mahoning, Trumbull and Columbiana counties).
Ability to occasionally travel outside of our four-county service area including but not limited to Columbus, Ohio.
Ability to climb steps and access private homes/locations which may not be readily accessible.

Nice To Haves

Working knowledge of Medicare, Medicaid and third-party reimbursement.
Community service delivery systems and the ability to link consumers to community resources.

Responsibilities

Manage and coordinate comprehensive services to ensure they are appropriate and meet consumer needs.
Add and manage data in Excel.
Utilize computer knowledge of M Fax, Microsoft Outlook, and Microsoft Office.
Create and organize member consumer files.
Demonstrate flexibility to adapt to the changing environment of ODA/ODM and Vendors to support the Agency in meeting goals.
Educate consumers about community resources available when a consumer is disenrolled from the program.
Ensure timely reporting to all mandated agencies as per Ohio law.
Maintain minimum proficiency in all requisite computer applications and software.
Participate in and contribute toward accomplishment of divisional and Agency goals.
Maintain timeframes for timely and accurate documentation in the appropriate databases.
Maintain consumer and provider confidentiality according to HIPAA and Agency policy.
Participate in training to maintain and improve job skills.
Interpret and consistently apply the Agency’s Policies and Procedures.
Promote positive employee relations and foster excellent customer service.
Perform duties with respectful communications and behaviors.
Perform other duties as assigned.