Care Manager

Blacktail Health•Butte, MT

18d

About The Position

The Care Manager provides care coordination and resource navigation services for an assigned patient panel in alignment with Blacktail Health’s mission and vision. Under the direction of the Director of Behavioral Health and Lead Care Manager, the role assesses patients for social drivers of health, identifies barriers to care, and connects patients with appropriate internal and community-based resources. Working with patients, providers, and interdisciplinary care teams, the Care Manager supports improved health outcomes, access to care, and patient engagement. The position serves as a primary point of contact for assigned patients and develops supportive professional relationships that foster trust and continuity of care. This is a full-time, benefits-eligible, non-exempt position, Monday through Friday, 8:00 a.m. to 5:00 p.m. Wage is dependent on qualifications and experience; highly qualified candidates may be offered a higher wage. Candidate review begins October 30, 2026, and the position remains open until filled. A criminal background check is required. A degree in social work, public health, human services, or a related field is highly preferred and may qualify for a higher wage classification; relevant experience may be considered in lieu of education. Prior experience in healthcare or care/case management, and experience serving diverse, vulnerable, or high-needs populations, are preferred. A valid CPR certificate must be obtained within 30 days of employment and maintained throughout employment. The position has no supervisory responsibilities. Work is performed primarily in a healthcare and office environment, with occasional community-based outreach and possible travel between clinic locations, community agencies, or outreach sites. The role may involve work with patients experiencing behavioral health concerns, substance use disorders, homelessness, poverty, or other complex social and medical needs.

Requirements

Must be able to pass a criminal background check.
Must obtain a valid CPR certificate within 30 days of employment and maintain it throughout employment.
Prior experience in a healthcare setting or care/case management role is preferred.
Experience serving diverse populations, including vulnerable people and/or people with high needs, is preferred.
Ability to perform the essential functions of the position, including prolonged sitting, standing, walking, and computer use; occasional bending, stooping, reaching, and lifting or carrying items up to 20 pounds; and effective communication in person, by telephone, and electronically.
Ability to travel between clinic locations, community agencies, or outreach sites if required.
Knowledge of care coordination, case management principles, and patient-centered care practices.
Understanding of social drivers of health and their impact on health outcomes.
Working knowledge of motivational interviewing techniques and behavior change strategies.
Ability to establish rapport and build effective relationships with people from diverse backgrounds.
Strong communication, interpersonal, customer service, verbal, and written communication skills.
Ability to exercise sound judgment, maintain professionalism, and handle sensitive situations appropriately.
Strong organizational skills and ability to manage competing priorities and meet deadlines.
Ability to assess patient needs, identify appropriate resources, and implement effective solutions.
Ability to work independently and collaborate effectively within a multidisciplinary team.
Proficiency with computers, electronic health records, and Microsoft Office applications, and ability to learn and use clinic-specific software, including Epic.
Ability to maintain accurate records and documentation.
Critical thinking and problem-solving skills.
Ability to maintain confidentiality and handle protected health information appropriately.
Ability to perform in a fast-paced healthcare environment with frequent interruptions and changing priorities.
Ability to work within the scope of education, training, experience, and assigned responsibilities, and comply with applicable healthcare laws, regulations, and required training.

Nice To Haves

Degree in social work, public health, human services, or a related field; a degree is associated with a higher wage classification.
Knowledge of community resources and social service systems, including housing, transportation, food assistance, financial assistance, and behavioral health resources.
Prior experience in a healthcare setting or care/case management role.
Experience serving diverse populations, including vulnerable people and/or people with high needs.

Responsibilities

Serve as a primary point of contact for an assigned patient panel.
Conduct assessments to identify social drivers of health and barriers to accessing healthcare services.
Develop and implement care plans and resource strategies that support patient needs and goals.
Coordinate internal and external referrals to healthcare, behavioral health, social service, and community-based resources.
Maintain patient contact based on individual needs and established care management protocols.
Collaborate with providers, care teams, and community partners to address patient needs and improve care coordination.
Conduct outreach to support preventive care, chronic disease management, care transitions, and identified healthcare priorities.
Assist patients with appointment scheduling, forms, applications, and other processes that support access to services.
Accurately and promptly document patient interactions, assessments, interventions, referrals, and outcomes in the electronic health record.
Use motivational interviewing and other patient-centered engagement techniques to support behavior change and self-management.
Provide compassionate, culturally responsive, and trauma-informed services to patients and families.
Prioritize workload, manage multiple responsibilities, and meet established deadlines.
Maintain positive and professional relationships with patients, colleagues, community partners, and stakeholders.
Adapt to changing organizational and patient care needs; comply with organizational policies, procedures, and performance expectations.
Support Blacktail Health’s mission, vision, and values, and perform other duties as assigned.
Potentially serve specialty care management programs or service lines, including Healthcare for the Homeless, Pediatrics, Mobile Health, or other designated populations and initiatives.
Maintain regular and reliable attendance to support continuity of care, timely outreach, and effective care coordination.
Protect patient confidentiality and sensitive information; comply with applicable laws, regulations, and organizational policies, including HIPAA and OSHA requirements.
Recognize and report suspected abuse, neglect, exploitation, or other mandatory-reporting concerns, and participate in required compliance, safety, and regulatory training.