Care Manager, Remote (LPN)

Salvo Health•Reno, NV

9d•Remote

About The Position

Salvo Health is looking for an experienced LPN/LVN to support our chronic disease patients. In this role, you’ll be a key contributor to the management and delivery of our care program, working closely with our patients, registered dietitians, and partner physicians to provide best-in-class care. You’ll use your medical knowledge and product expertise to help our members navigate Salvo Health, assisting in medical and administrative tasks to keep the member moving through the program. Additionally, you’ll help shape how we build and scale our product and process. Our ideal candidate is someone who enjoys the challenges of an early-stage start up, is eager to learn, process oriented, and has a patient-first mindset.

Requirements

2+ year of experience as Licensed Practical Nurse or any Nursing license
2+ years of experience in patient-facing or customer-facing roles
Compact state license required, additional licensing may be needed
Excellent customer relation skills, as well as written and verbal communication skills
Knowledge of medical terminology and proficiency of general medical office procedures
Familiarity with digital applications like Slack, Coda, Google Workspace, etc.
Strong analytical and proactive problem solving skills
Self-motivated, results-oriented and strategic thinker
Personal passion for health and wellness topics
Must be authorized to work in the United States

Nice To Haves

Bilingual (spanish speaking) a plus
Experience working in telehealth or healthcare startup environment preferred
Experience working in GI, weight management, and/or with anti-obesity medications such as GLP-1s

Responsibilities

Provide exceptional care, disease management and health education to patients
Support goal setting for individual patients asynchronously to help them better manage their chronic conditions
Create personalized action plans with guidelines to reduce or eliminate unwanted behaviors
Help clients understand their motivations and create behavior change plans
Conduct regular outreach to patients, based on their needs and preferences, to support engagement and elicit behavior change
Coordinate with other clinical team members to provide an exceptional patient experience
Develop and maintain professional, support-oriented working relationships with patients and team members
Create and distribute health education materials to individual members as necessary
Work with a cross-functional product team to develop and constantly improve our in-app patient experience