Care Manager - IW

Trillium Health Resources•Greenville, NC

15d•$56,270 - $68,428•Remote

About The Position

Trillium Health Resources is hiring a Care Manager – Innovations Waiver (IW) to provide complex care coordination and monitoring for members whose primary needs relate to intellectual or developmental disabilities (IDD), potentially alongside mental health, substance use, or complex medical and physical health needs. The role serves children, adolescents, and adults and requires proactive assessment, monitoring, and coordination to support quality care and compliance with waiver requirements. The Care Manager contributes to integrated care management through multidisciplinary collaboration and referrals. The position requires dependability, organization, effective multitasking and communication, and strong reasoning and problem-solving skills, including in crisis situations. The role is remote within Trillium’s North Central Region, which includes Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrrell, Washington, and Wilson counties. Travel within the catchment area is required as needed. Typical working hours are 8:30 a.m. to 5:00 p.m.; flexible schedules may be available for some roles with management approval.

Requirements

Must meet Qualified Professional (QP) status through one of the listed pathways: full licensure by the North Carolina governing board regulating human services professions; or full RN licensure in North Carolina plus four years of full-time experience with the MH/DD/SA population served; or a master's degree in a human service field plus one year of full-time accumulated MH/DD/SA experience, or one year of supervised substance abuse counseling experience; or a bachelor's degree in a human service field plus two years of full-time accumulated MH/DD/SA experience, or two years of supervised substance abuse counseling experience; or a bachelor's degree in a non-human-services field plus four years of full-time accumulated MH/DD/SA experience, or four years of supervised substance abuse counseling experience.
For service to members with LTSS needs, must also have at least two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience. This experience may be concurrent with the experience required for QP status.
Must have a valid driver's license.
Must reside in Trillium’s North Central Region: Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrrell, Washington, or Wilson County.
Must be able to travel within the catchment area as required.
Must be legally authorized to work in the United States without requiring employment sponsorship now or in the future.

Nice To Haves

Experience with the Innovations Waiver or IDD population.
Care management experience.

Responsibilities

Use person-centered planning methods and strategies to gather information, understand members, and address their specific needs.
Educate and support members in learning about and exercising their rights and responsibilities.
Complete Discovery activities, including information gathering and assessment, as part of the planning process.
Ensure members and legally responsible people are informed about available Medicaid and state-funded services, service options, processes and requirements, and natural and community services.
Assist members and legally responsible people in choosing service providers while ensuring objectivity.
Provide complex care coordination and monitoring, including assessment, monitoring, and coordination of care.
Collaborate across disciplines and make referrals as part of integrated care management.