Care Manager

The New York Foundling • New York, NY

8d • Hybrid

About The Position

At The New York Foundling, a New York-based nonprofit established in 1869, the organization supports children and families, individuals with developmental disabilities, and provides health and mental health services. The Care Manager position is crucial in providing advocacy, coordination, and individualized care planning to support clients in achieving wellness, stability, and access to essential services. This role ensures compliance with Department of Health (DOH) standards and organizational values, focusing on promoting client wellness, preventing higher-level care placement, and maintaining high levels of member engagement and stabilization.

Requirements

• Bachelor’s degree in Social Work, Psychology, Sociology OR a license as a Registered Nurse
• 2+ years in care coordination, case management, or social services
• Working knowledge of the provision of health care in a variety of settings
• Ability to work directly in the field (homes, schools, health centers) with clients with complex needs, including children with chronic medical conditions, Medically Fragile, Developmental Delay, Severe Emotional Disturbance, placement in foster care, and histories of trauma
• Knowledge of medical, mental health, developmental disabilities and social service systems
• Ability to travel to assigned operational areas/facilities and client homes within the 5 boroughs regularly, in combination with possible remote work and in person at the New York Foundling central office in Manhattan
• Strong advocacy, resourcefulness, and communication skills, with proficiency in electronic health records and the Microsoft Office Suite
• Ability to have a flexible working schedule to accommodate working families
• Mission-driven, detail-oriented, culturally competent, and committed to improving outcomes for vulnerable populations
• Demonstrated strong commitment to safety

Nice To Haves

• Master’s degree

Responsibilities

• Provides advocacy, coordination, and individualized care planning to support clients in achieving wellness, stability, and access to essential services, while ensuring compliance with Department of Health (DOH) standards and organizational values
• Advocate and collaborate with clients, families, and care teams to promote wellness and prevent higher-level care placement, achieving 90% member engagement and stabilization goals
• Adhere to DOH monthly encounter requirements to ensure compliance and quality of care, meeting 100% of mandated visits and documentation standards
• Complete all administrative tasks and maintain accurate case records in compliance with DOH policies, achieving 98% accuracy and zero compliance violations
• Develop and manage individualized Plans of Care based on client needs, completing and updating plan of care based on the DOH policy
• Conduct monthly face-to-face visits and regular communication via phone, email, and/or telehealth, per DOH acuity requirement
• Support treatment adherence by arranging transportation, providing reminders, and addressing barriers, ensuring >= 90% appointment attendance and timely follow-up after ER visits
• Identify and coordinate community-based resources and referrals, maintaining 100% documentation of referrals and achieving >= 85% successful engagement rate
• Complete required assessments (e.g., CANS and crisis plans), and consents accurately and on time, meeting 100% compliance with NYSDOH and oversight agency requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees