Care Manager, Telephonic Nurse 2
About The Position
Humana is seeking a dedicated and compassionate Registered Nurse with a Bachelor of Science in Nursing (BSN) to join CenterWell Specialty Pharmacy as a Care Manager, Telephonic Nurse 2. The role supports the Patient Management Program and provides care to members with specialized and complex conditions, including autoimmune disorders, pulmonary diseases, neuromuscular disorders, infectious diseases, cancers, and other rare conditions. The position operates in a fast-paced, call-center-based environment, with clinicians engaged by phone throughout their shifts. The nurse conducts comprehensive telephonic assessments and evaluations, with an emphasis on medication therapy management. They educate members about medication administration, potential side effects, and adherence strategies, and develop individualized care plans to support therapeutic outcomes. This is a remote position, though occasional travel to Humana offices for training or meetings may be required. Work-from-home employees must have internet service with at least 25 Mbps download and 10 Mbps upload speeds, and work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information. The schedule is 40 hours per week: three weekdays from 10:00 a.m. to 6:30 p.m. EST and two weekdays from 11:30 a.m. to 8:00 p.m. EST. The role includes rotating Friday late-night and Saturday shifts, a holiday rotation, and overtime as needed. Humana offers a bonus incentive plan based on company and/or individual performance, along with benefits that include medical, dental, and vision coverage; a 401(k) retirement savings plan; paid time off and holidays; paid parental and caregiver leave; short- and long-term disability; and life insurance.
Requirements
- Registered Nurse with a Bachelor of Science in Nursing (BSN).
- Comfort with sustained telephonic engagement in a structured, phone-based setting.
- Strong clinical expertise and exceptional communication skills.
- Ability to work independently.
- Commitment to compassionate, patient-focused care.
- For work from home, self-provided internet service must provide at least 25 Mbps download and 10 Mbps upload; a dedicated workspace without ongoing interruptions is required to protect member PHI/HIPAA information.
Nice To Haves
- Experience with care management.
- Experience providing patient education for adult care.
- Auto dialer experience.
- Bilingual English/Spanish.
Responsibilities
- Deliver patient-centered care by phone in a structured call-center environment throughout the shift.
- Provide medication education, including administration techniques, side effect management, and adherence support.
- Develop and implement individualized care plans tailored to each member’s clinical needs.
- Monitor member progress through ongoing assessments and follow-up interactions.
- Collaborate within established protocols and use advanced telecommunication systems to support consistent, high-quality care delivery.
- Complete scheduled inbound and outbound tasks.
- Work rotating Friday late-night, Saturday, and holiday shifts, and overtime as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Bonus incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
