Care Manager Supervisor - MyCare Ohio, CareSource
About The Position
The MyCare Ohio, CareSource Care Manager Supervisor oversees a team of care managers, ensuring quality care delivery and adherence to agency standards. The role includes staff supervision, multidisciplinary coordination, care plan review, and support during field visits. The Supervisor assists with training, recruitment, and quality assurance initiatives and serves as a backup in emergencies. The role requires exercising independent judgment and ethical standards to support the effective operation and continuous improvement of care management services. The position is based at the agency’s corporate location in North Olmsted, Ohio. It is full-time and reports to the Clinical Manager. Candidates must hold an active Ohio license as either a social worker or registered nurse and meet the experience and leadership requirements listed below. The role includes field-related duties and requires access to a car during working hours, legal authorization to drive, and the ability to transport a laptop and case.
Requirements
- Current Ohio social worker license issued by the Ohio Counselor and Social Worker Board, or current Registered Nurse license issued by the Ohio Board of Nursing.
- Five years of prior experience in home care for older adults, home health care, medical social work, geriatrics/gerontology, or a related field.
- At least two years of supervisory or similar leadership experience.
- Excellent verbal and written communication and interpersonal skills.
- Knowledge of basic Microsoft Windows applications.
- Ability to use and be trained in multiple databases.
- Ability to use and transport a laptop computer and case, including lifting or carrying at least 20 pounds.
- Ability to ambulate sufficiently to access private homes or locations that may not be readily accessible.
- A car available during working hours and the ability to legally drive.
- Ability to sit, stand, stoop, bend, and ambulate intermittently; may need to sit or stand for extended periods.
- Normal-range vision with or without correction and normal-range hearing without correction.
- Finger dexterity to operate office equipment.
- Ability to communicate face-to-face, by phone, email, and other means.
Nice To Haves
- Experience with team processes, assessments, and case work.
Responsibilities
- Supervise assigned care managers, conduct team meetings, and confer with staff about care management problems and procedures.
- Accompany care managers on field visits when needed to provide technical assistance or evaluate the appropriateness and quality of care management activity.
- Facilitate decision-making and treatment planning among disciplines.
- Assist with or facilitate case conferences with formal service providers about care planning and implementation.
- Ensure schedules allow timely completion of required client contacts, home visits, reassessments, and disenrollment.
- Review care treatment plans to ensure they are high-quality and individualized for program participants.
- Use the computer system to conduct or review initial assessments and reassessments as needed.
- Provide coverage for supervisor partners when needed.
- Serve as a backup care manager in emergencies to ensure delivery of care management services.
- Assist with interviewing potential assessors, care managers, and case aides.
- Participate in management teamwork addressing clinical issues, team building, workload distribution, referrals, and quality assurance.
- Provide input and problem-solving related to program operations and possible procedural changes.
- Assist with current and retrospective audits of care manager cases.
- Assist in developing and implementing training and orientation for care managers and other staff.
- Assist in planning and developing in-service programs and training.
- Perform other related duties assigned by the Clinical Manager or Director.
- Abide by the licensure Code of Ethics.
- Propose ways to improve quality and participate in quality improvement efforts.
Benefits
- Six-week PTO program.
- Thirteen paid holidays.
- Annual professional development training funds of $750.
- 401(k) program with company match.
- Paid parking in a covered parking garage.
- Medical, dental, and vision benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
