Care Manager , Personal Support Services (RPN)

Acclaim Health•Oakville, ON

1d•CA$63,765 - CA$69,674•Hybrid

About The Position

Join our compassionate care team at Acclaim Health! At Acclaim Health, we're more than just a healthcare organization - we're a community of caring professionals dedicated to helping people live their best lives at home. We're currently seeking an experienced and motivated Care Manager, PSW to support and guide our team of Personal Support Workers who provide essential care in the community. In this rewarding role, you'll make a meaningful impact by ensuring clients receive high-quality, compassionate care while supporting PSWs in their daily work. If you're passionate about leading with empathy, fostering teamwork, and improving the lives of others, we'd love to have you join our team! Acclaim Health announces the availability of three (3) Full-Time Care Manager, PSW positions in the Home Care department. These positions are located in the Oakville Office supervising a team of PSWs. As a member of the Home Care Department, the incumbent is responsible for working in the community providing the supervision, support and training to personal support workers. The incumbent will work Monday – Friday, 7.5 hours per day with some flexibility to work evenings as needed as well as an on call rotation with other members of the team.

Requirements

Valid Ontario driver’s license, use of vehicle and insurance per Acclaim Health policy.
DIPLOMA AS REGISTERED PRACTICAL NURSE
Minimum 2 to 3 years as a Registered Practical Nurse
Demonstrated ability to coach, mentor and lead staff
Strong verbal and written communication and interpersonal skills.
Effective listening skills.
Demonstrated ability in assessment, problem-solving and negotiating skills.
Strong planning, coordinating and organizing skills.
Demonstrated knowledge and skills in quality/risk management.
Proven ability to multi-task and meet deadlines.
Proficient in Microsoft Word, Excel, Outlook and Alayacare.
Knowledge of community resources.
Basic knowledge of Acclaim Health and its services.
Demonstrated ability to work independently and collaboratively as a team member.
Must be legally eligible to work in Canada

Responsibilities

Identifies, minimizes and manages patient risk in accordance with risk management and incident reporting standards and policies
Participates and collaborates with a multidisciplinary care team including staff, patients and caregivers in supporting the patient’s needs according to the patient’s care plan.
Assesses and monitors patient status ensuring that collaborative patient-centred Care Plans are in place and current
Provides internal customer service excellence through leading by example utilizing coaching and mentoring to support employees in providing excellence in patient care
Under the direction of the Manager, Personal Support, develops and implements quality initiatives aimed at correcting negative variances, addressing gaps, mitigating risks and promoting client safety
Works in collaboration with Human Resources in recruitment and orientation of Personal Support Workers.
Effectively manages the performance of direct reports through monitoring and regular performance reviews
Effectively manages PSW time off from work, including vacation requests, sick time, and short term LOA requests and records such in Alayacare
Ensures that direct reports understand and are aligned to their key accountabilities and perform to the expected level
Provides input into the development of the PSW education plan
Leads and co-facilitates PSW Team meetings
Collaborates with the Manager, Personal Support in the annual review/revision of PSW policies