Care Manager - ECM, SF

HealthRIGHT 360•San Francisco, CA

21h•Hybrid

About The Position

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement with the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. CalAIM is an initiative of the Department of Health Care Services (DHCS) to improve the quality of life and health outcomes of Medi-Cal recipients by implementing delivery system, program, and payment reforms across the Medi-Cal program. A key feature of CalAIM is the statewide introduction of an Enhanced Care Management (ECM) benefit and a menu of Community Supports, which, at the option of a Managed Care Plan (MCP), publicly funded health insurance plans for low-income citizens, can address the clinical and non-clinical needs of Populations of Focus with the most complex medical and social needs. The Lead Care Manager (LCM) at the ECM program will maintain a caseload of members served under the Managed Care Plan (MCP) providing care by linking the client with appropriate services to address specific needs such as: health benefits, mental health, substance use disorder, physical health, employment, family and children services, Justice-Involved concerns, housing, community resources, outpatient substance use disorder services, and aftercare. This role will take part in Enhanced Case Management (ECM) in partnership with local Managed Care Plans, including San Francisco Health Plan, Anthem, Kaiser and the Integrated Care Clinic, as well as coordinate with providers to provide case management needs for the clinic’s patient population. The LCM is required to identify and engage with each member in the community, including the member’s home, service provider locations and other, various locations requiring outreach.

Requirements

High school diploma or equivalent required.
A minimum of two years’ experience in the human service field and/or demonstrated expertise in substance use treatment, relapse prevention, and recovery preferred.
Current First Aid and CPR certification.
Valid California driver’s license and access to registered and insured transportation.
Experience working with clients experiencing acute withdrawal from substances.
Experience delivering evidence-based practices preferred.
Experience providing trauma-informed services preferred.
Knowledge of and experience with providing trauma-informed services.

Nice To Haves

Demonstrated expertise in substance use treatment, relapse prevention, and recovery.
Experience delivering evidence-based practices.
Experience providing trauma-informed services.

Responsibilities

Organizing patient care activities, sharing information with those involved as part of the multi-disciplinary care team, and implementing activities identified in the Managed Care Plan.
Identifying eligible people from within State Prisons, County Jails, hospitals, and other locations for enrollment into the MCP.
Using multiple strategies for engagement, including direct communication with the member (and/or their advocates), such as in-person meetings where the member lives, seeking care or is accessible; mail, email, texts, and telephone; community and street-level outreach.
Maintaining regular contact with all providers identified as part of the members’ care team, whose input is necessary for successful implementation of member goals and needs, including Justice Involved oversight.
Ensuring care is continuous and integrated among all service providers and referring to and following up with primary care, physical and developmental health, mental health, SUD treatment, and necessary community-based and social services, including housing, as needed.
Providing support to engage the member in their treatment, including coordination for medication review and/or reconciliation, scheduling appointments, providing appointment reminders, coordinating transportation, accompaniment to critical appointments, and identifying and helping to address other barriers to member engagement in treatment.
Engaging with a multi- disciplinary care team to identify gaps in the member’s care and ensure appropriate input is obtained to effectively coordinate all primary, behavioral, developmental, oral health, Community Supports.
Assisting the client with intake by completing assessments as required by the MCP.
Monitoring client's progress toward achieving Care management treatment plan goals and provides treatment plan input.
Assessing the client’s Care Manager needs and completes all Releases of information.
Connecting the client to benefits, healthcare services, employment, housing, community resources, outpatient substance use services, and other benefits/resources available to the client.
Coordinating communication and external service linkage including assisting with scheduling appointments, communicating with probation, scheduling child visits, communicating with Family and Children Services, obtaining all court minute orders, providing appointment reminders for therapy and psychiatrists.
Collaborating with clients and their families to support reintegration into the community.
Collaborating with outside agencies to help clients obtain needed community resources (housing, sober livings, substance abuse recovery agencies, medical facilities, employment/education agencies, DPSS, DMV or other needed resources).
Writing and completing all progress notes within 24 hours of service delivery.
Writing clients’ progress letters and court reports.
Completing all assigned Peer Reviews (Chart Audits) within a timely matter.
Actively participating in assigned Group Supervision, agency, and team meetings.
Participating in training opportunities and completing assigned training in a timely manner.
Attending and actively participating in assigned case conferences to advocate a collaborative discussion for treatment needs.
Actively participating in agency and team meetings.
Participating in training opportunities.
Communicating collaboratively with all members of the behavioral health team including medical, mental health, psychiatry, substance use disorder, and other staff.
Completing all assigned training and Relias course assignments in a timely manner.
Performing other duties as assigned.