Care Manager/Case Manager

Senior Home Companions•Indianapolis, IN

22h

About The Position

COMPANY SUMMARY Are you looking for a challenge? We are seeking a highly motivated self-starter to build relationships within a new territory! If you have a passion for directly helping people and tangibly impacting their lives, Senior Home Companions “SHC” could be a wonderful place for you. SHC serves older adults in Indiana and Florida with our unique blend of personalized assistance. From providing friendship and companionship to hands-on personal care, SHC connects clients with a full spectrum of support that allows seniors to remain in the home of their choice with purpose and dignity. SHC is a private, local company. JOB SUMMARY A Care Manager with Senior Home Companions is a dynamic individual who loves helping people, has a big heart and demonstrates outstanding follow up. He/she creates deep connections with clients, and their families, by tailoring homecare solutions and coordinating resources to support clients’ full & meaningful lives. Our mission of creating active & engaged lives through exceptional care is kicked off by an engaged Care Manager. He/she is responsible for ensuring that the SHC team understands clients’ needs for ongoing care and that caregivers are coordinated appropriately. The position requires an ability to be flexible and have strong communications skills, organizational and prioritization skills. He/she communicates and documents important information regarding caregiver and client feedback to the team. This dynamic role offers the opportunity to connect clients with caregivers in a way that fosters relationships and exceeds client’s expectations.

Requirements

Bachelor’s degree in a related field preferred
Minimum 2-4 years relevant work experience preferred
Passion for coming alongside older adults and supporting their journeys
Knowledge of the home care industry, senior housing and resources for seniors preferred
Excellent verbal and written communication with strong interpersonal skills. Be a good listener, articulate, good listener and empathetic.
Must have a high level of professionalism and integrity.
Must appropriately handle confidential information and follow HIPPA requirements.
Strong critical thinking and analytical skills. Detailed oriented.
Ability to identify and implement key opportunities for improvement
Skilled at quickly developing relationships and loyalty with a client-service oriented approach
Computer skills: Microsoft office, comfortable in learning client care management software systems
Must be available on weekends as clients' needs come up
Exchange information and communicate verbally and by written word
Must be able to read, write, and comprehend English
Demonstrate active listening skills
Maintain an in-office schedule while also traveling to client locations, which includes driving and making multiple stops throughout the day, involving frequent entry and exit from the vehicle.
Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus
Ambulate on rough surfaces and climb stairs
Sit for prolonged periods of time
Occasional driving
Occasional walking and standing
Occasional bending, kneeling, crouching, reaching, pushing, pulling
Demonstrate manual dexterity
Lift or move up to 25 lbs

Nice To Haves

Bachelor’s degree in a related field preferred
Minimum 2-4 years relevant work experience preferred
Knowledge of the home care industry, senior housing and resources for seniors preferred

Responsibilities

Be an advocate for clients by offering resources that align with the client’s needs
Coordinate care plan development and implement care plans for clients to establish goals for care based on individual preferences
Facilitate in-person introductions between caregivers and the client and/or family involved in the care emphasizing that the approach to the client’s care will be collaborative
Collect input from all professionals involved with client’s care in order to develop a comprehensive approach to the care being provided. Visit and speak to all individuals involved (providers, family, etc.) in care on an ongoing basis
Collaborate with key partner agencies to ensure successful start of care
Complete follow-up and quarterly survey visits with assigned clients
Identify safety and risk issues present in client’s environment to assist clients
Collaborate with Client Coordinators to ensure care is exceeding expectation