Care Manager, BH - Remote (Louisiana license required)

Magellan Health • Shreveport, LA

10d • Remote

About The Position

Under general supervision, and in collaboration with other members of the clinical team, this role authorizes and reviews utilization of mental health and substance abuse services provided in inpatient and/or outpatient care settings. The position involves collecting and analyzing utilization data, assisting with discharge planning and care coordination, and providing member assistance with mental health and substance abuse issues. It also includes participating in special quality improvement projects, monitoring inpatient and/or outpatient level of care services related to mental health and substance abuse treatment to ensure medical necessity and effectiveness, and providing telephone triage, crisis intervention, and emergency authorizations as assigned. The role performs concurrent reviews for inpatient and/or outpatient care and other levels of care as allowed by scope of practice and experience. In conjunction with providers and facilities, the Care Manager develops discharge plans and oversees their implementation. The position performs quality clinical reviews while educating and making appropriate interventions to advance the care of the member in treatment. It provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and company policies and procedures, and criteria. The Care Manager interacts with Physician Advisors to discuss clinical and authorization questions and concerns regarding specific cases, participates in quality improvement activities, including data collection, tracking, and analysis, and maintains an active work load in accordance with National Care Manager performance standards. The role also works with community agencies as appropriate, proposes alternative plans of treatment when requests for services do not meet medical necessity criteria, participates in network development including identification and recruitment of quality providers as needed, and advocates for the patient to ensure treatment needs are met. Interactions with providers are expected to be professional and respectful, facilitating the treatment process. The job duties listed are representative and may be supplemented by additional duties assigned by a leader.

Requirements

• Current license that meets State, Commonwealth or customer-specific requirements, specifically one or more of the following licensure with necessary degrees: CEAP, LMSW, LCSW, LSW, LPC or RN.
• Minimum 2 years experience post degree in healthcare, behavioral health, psychiatric and/or substance abuse health care setting.
• Strong organization, time management and communication skills.
• Knowledge of utilization management procedures, mental health and substance abuse community resources and providers.
• Knowledge and experience in inpatient and/or outpatient setting.
• Knowledge of DSM V or most current diagnostic edition.
• Ability to analyze specific utilization problems, plan and implement solutions that directly influence quality of care.
• Must be licensed in Louisiana.

Nice To Haves

• Clinical Work Experience

Responsibilities

• Authorizes and reviews utilization of mental health and substance abuse services provided in inpatient and/or outpatient care settings.
• Collects and analyzes utilization data.
• Assists with discharge planning and care coordination.
• Provides member assistance with mental health and substance abuse issues.
• Participates in special quality improvement projects.
• Monitors inpatient and/or outpatient level of care services related to mental health and substance abuse treatment to ensure medical necessity and effectiveness.
• Provides telephone triage, crisis intervention and emergency authorizations as assigned.
• Performs concurrent reviews for inpatient and/or outpatient care and other levels of care as allowed by scope of practice and experience.
• Develops discharge plans and oversees their implementation in conjunction with providers and facilities.
• Performs quality clinical reviews while educating and making appropriate interventions to advance the care of the member in treatment.
• Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and company policies and procedures, and criteria.
• Interacts with Physician Advisors to discuss clinical and authorization questions and concerns regarding specific cases.
• Participates in quality improvement activities, including data collection, tracking, and analysis.
• Maintains an active work load in accordance with National Care Manager performance standards.
• Works with community agencies as appropriate.
• Proposes alternative plans of treatment when requests for services do not meet medical necessity criteria.
• Participates in network development including identification and recruitment of quality providers as needed.
• Advocates for the patient to ensure treatment needs are met.
• Interacts with providers in a professional, respectful manner that facilitates the treatment process.

Benefits

• Short-term incentives
• Comprehensive benefits package
• Health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree