Care Manager, BH - Remote (Louisiana license required)
About The Position
Under general supervision, and in collaboration with other members of the clinical team, this role authorizes and reviews utilization of mental health and substance abuse services provided in inpatient and/or outpatient care settings. The position collects and analyzes utilization data, assists with discharge planning and care coordination, and provides member assistance with mental health and substance abuse issues. It also participates in special quality improvement projects, monitors inpatient and/or outpatient level of care services related to mental health and substance abuse treatment to ensure medical necessity and effectiveness, and provides telephone triage, crisis intervention, and emergency authorizations as assigned. The role performs concurrent reviews for inpatient and/or outpatient care and other levels of care as allowed by scope of practice and experience. In conjunction with providers and facilities, the Care Manager develops discharge plans and oversees their implementation. The position performs quality clinical reviews while educating and making appropriate interventions to advance the care of the member in treatment. It provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and company policies and procedures, and criteria. The role interacts with Physician Advisors to discuss clinical and authorization questions and concerns regarding specific cases, and participates in quality improvement activities, including data collection, tracking, and analysis. The Care Manager maintains an active work load in accordance with National Care Manager performance standards and works with community agencies as appropriate. It proposes alternative plans of treatment when requests for services do not meet medical necessity criteria, participates in network development including identification and recruitment of quality providers as needed, and advocates for the patient to ensure treatment needs are met. The role interacts with providers in a professional, respectful manner that facilitates the treatment process. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.
Requirements
- Licensure is required for this position, specifically a current license that meets State, Commonwealth or customer-specific requirements.
- One or more of the following licensure is required for this role with necessary degrees: CEAP, LMSW, LCSW, LSW, LPC or RN.
- Minimum 2 years experience post degree in healthcare, behavioral health, psychiatric and/or substance abuse health care setting.
- Strong organization, time management and communication skills.
- Knowledge of utilization management procedures, mental health and substance abuse community resources and providers.
- Knowledge and experience in inpatient and/or outpatient setting.
- Knowledge of DSM V or most current diagnostic edition.
- Ability to analyze specific utilization problems, plan and implement solutions that directly influence quality of care.
Responsibilities
- Authorizes and reviews utilization of mental health and substance abuse services provided in inpatient and/or outpatient care settings.
- Collects and analyzes utilization data.
- Assists with discharge planning and care coordination.
- Provides member assistance with mental health and substance abuse issues.
- Participates in special quality improvement projects.
- Monitors inpatient and/or outpatient level of care services related to mental health and substance abuse treatment to ensure medical necessity and effectiveness.
- Provides telephone triage, crisis intervention and emergency authorizations as assigned.
- Performs concurrent reviews for inpatient and/or outpatient care and other levels of care as allowed by scope of practice and experience.
- Develops discharge plans and oversees their implementation in conjunction with providers and facilities.
- Performs quality clinical reviews while educating and making appropriate interventions to advance the care of the member in treatment.
- Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and company policies and procedures, and criteria.
- Interacts with Physician Advisors to discuss clinical and authorization questions and concerns regarding specific cases.
- Participates in quality improvement activities, including data collection, tracking, and analysis.
- Maintains an active work load in accordance with National Care Manager performance standards.
- Works with community agencies as appropriate.
- Proposes alternative plans of treatment when requests for services do not meet medical necessity criteria.
- Participates in network development including identification and recruitment of quality providers as needed.
- Advocates for the patient to ensure treatment needs are met.
- Interacts with providers in a professional, respectful manner that facilitates the treatment process.
Benefits
- Comprehensive benefits package
- Short-term incentives
- Health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
