Care Manager, BH - Remote (Louisiana license required)

Magellan Health • Shreveport, LA

9d • $64,285 - $102,855 • Remote

About The Position

Under general supervision, and in collaboration with other members of the clinical team, this role authorizes and reviews utilization of mental health and substance abuse services provided in inpatient and/or outpatient care settings. The position involves collecting and analyzing utilization data, assisting with discharge planning and care coordination, and providing member assistance with mental health and substance abuse issues. It also includes participation in special quality improvement projects. The role monitors inpatient and/or outpatient level of care services related to mental health and substance abuse treatment to ensure medical necessity and effectiveness. It also provides telephone triage, crisis intervention, and emergency authorizations as assigned, and performs concurrent reviews for inpatient and/or outpatient care and other levels of care as allowed by scope of practice and experience. In conjunction with providers and facilities, the role develops discharge plans and oversees their implementation. It performs quality clinical reviews while educating and making appropriate interventions to advance the care of the member in treatment. The position provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and company policies and procedures, and criteria. It interacts with Physician Advisors to discuss clinical and authorization questions and concerns regarding specific cases. The role participates in quality improvement activities, including data collection, tracking, and analysis, and maintains an active work load in accordance with National Care Manager performance standards. It works with community agencies as appropriate and proposes alternative plans of treatment when requests for services do not meet medical necessity criteria. The position also participates in network development including identification and recruitment of quality providers as needed, and advocates for the patient to ensure treatment needs are met. Interactions with providers are conducted in a professional, respectful manner that facilitates the treatment process. The job duties listed are representative and not intended to be all-inclusive. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Requirements

• Candidates must be licensed in Louisiana.
• Licensure is required for this position, specifically a current license that meets State, Commonwealth or customer-specific requirements.
• One or more of the following licensure is required for this role with necessary degrees: CEAP, LMSW, LCSW, LSW, LPC or RN.
• Minimum 2 years experience post degree in healthcare, behavioral health, psychiatric and/or substance abuse health care setting.
• Strong organization, time management and communication skills.
• Knowledge of utilization management procedures, mental health and substance abuse community resources and providers.
• Knowledge and experience in inpatient and/or outpatient setting.
• Knowledge of DSM V or most current diagnostic edition.
• Ability to analyze specific utilization problems, plan and implement solutions that directly influence quality of care.

Nice To Haves

• Clinical work experience

Responsibilities

• Authorizes and reviews utilization of mental health and substance abuse services provided in inpatient and/or outpatient care settings.
• Collects and analyzes utilization data.
• Assists with discharge planning and care coordination.
• Provides member assistance with mental health and substance abuse issues.
• Participates in special quality improvement projects.
• Monitors inpatient and/or outpatient level of care services related to mental health and substance abuse treatment to ensure medical necessity and effectiveness.
• Provides telephone triage, crisis intervention and emergency authorizations as assigned.
• Performs concurrent reviews for inpatient and/or outpatient care and other levels of care as allowed by scope of practice and experience.
• Develops discharge plans and oversees their implementation in conjunction with providers and facilities.
• Performs quality clinical reviews while educating and making appropriate interventions to advance the care of the member in treatment.
• Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and company policies and procedures, and criteria.
• Interacts with Physician Advisors to discuss clinical and authorization questions and concerns regarding specific cases.
• Participates in quality improvement activities, including data collection, tracking, and analysis.
• Maintains an active work load in accordance with National Care Manager performance standards.
• Works with community agencies as appropriate.
• Proposes alternative plans of treatment when requests for services do not meet medical necessity criteria.
• Participates in network development including identification and recruitment of quality providers as needed.
• Advocates for the patient to ensure treatment needs are met.
• Interacts with providers in a professional, respectful manner that facilitates the treatment process.

Benefits

• This position may be eligible for short-term incentives as well as a comprehensive benefits package.
• Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree