Care Management Placement Coordinator- Full Time, Day

Rochester Regional Health•City of Rochester, NY

4d•Onsite

About The Position

This position provides support to the social work and care management teams at both RGH and Unity Hospitals. The work assigned to the role aligns with organizational goals of reducing length of stay and increasing throughput from emergency room to disposition. The Placement Coordinator serves as the subject matter expert in discharge planning; including discharges to home, home with services, skilled nursing facility for long term care and skilled nursing facility for rehabilitative services. The Placement Coordinator is responsible of knowing barriers to discharge, insurance regulations and how insurance affects discharge planning, financial and legal barriers and the RRH standards of operations procedure regarding issuance of HINNs, Legal involvement and Financial Case Management referrals. The Placement Coordinator develops a rapport with inpatient colleagues as well as facility admissions coordinators in order to help secure prompt placements within the community. This position is focused on timely and safe discharges while also prioritizing discharges and bed offers based on hospitals’ census and throughput. The Placement Coordinator will provide monthly status updates, metrics, and variance in cases using reports and data provided directly and indirectly from the patients on their patient lists.

Requirements

Associates Degree
Computer knowledge (e.g. Microsoft Suite, Care Connect, Care Port)
Excellent verbal and written communication skills highly
Knowledge of community resources and skilled nursing home environments in particular.
One year of work experience in a health care setting.

Responsibilities

Assess throughput and capacity via reports and system lists at both RGH and Unity.
Develop running list of patients with complex discharges and barriers needed to be resolved.
Identifies and reports to staff all barriers being reported that may affect discharge planning.
Maintain a list of facilities with current bed capacity and updates for any facility requiring holds on admissions for the day.
Assigns themselves to patients being followed for discharge in Care Port. Will receive notifications when bed offers are placed by facilities, when more information is needed, and when the bed is booked by unit social worker.
Will review system lists daily for patients that are needing SNF referrals and place referrals to Financial Case Management for consulting. Monitors the need for additional choices and requests them from the unit social worker
Coordinates on-site evaluations of the patients by nursing home personnel visiting the hospital. Also keeps a concurrent awareness of the nursing home bed status of each of the nursing homes in the region and others outside the region as needed.
Negotiates bed offers for all of the patients on the system list awaiting placement and communicates those offers to the unit social workers.
Completes all documentation that is required in the medical record that indicates the hospital’s attempt to place the patient
Maintains a data collection process for reporting purposes. Leadership will be able to request data on placement information, number of referrals out to facilities, names of nursing homes currently referred out to, acceptances and declinations of bed offers, legal involvement and if so, which step is patient’s case currently on. Reports will also include LOS, barriers to discharge, wasted bed days, and interventions exhausted.
Coordinate with community facilities regarding special programs, incentives, specialized units, and update the care team regularly of changes.
Represent the Placement Office at Department and hospital meetings. Provide status reports as required for monitoring success and challenges