Care Management Department of Social Services Liaison (Full time Remote, North Carolina Based)

Alliance Health • Fayetteville, NC

5d • $29 - $38 • Remote

About The Position

This individual serves as the primary liaison with the Division of Social Services, coordinating outreach, distributing materials, understanding the scope of services and programs, coordinating through local DSS offices, and serving as a primary contact to triage and escalate member specific or BH I/DD Tailored Plan questions. This position is fulltime remote. Selected candidate must reside in North Carolina. Some travel for onsite meetings to the Home office may be required.

Requirements

• Bachelor’s degree from an accredited college or university in Human Services field and two (2) years of post-bachelor’s degree MH/DD/SA experience with the population served
• Bachelor’s degree from an accredited college or university in Non-Human Services field and four (4) years of post-bachelor’s degree MH/DD/SA experience with the population served
• Master’s Degree from an accredited college or university in Human Services field and one (1) year of post graduate degree MH/DD/SA experience with the population served
• Fully or Provisionally Licensed in the State of North Carolina as a LCSW, LCMHC, LPA, or LMFT
• Licensed Registered Nurse (RN) in the State of North Carolina with four (4) years of MH/DD/SA experience with the population served
• Knowledge of System of Care Principles
• Knowledge of Managed Care Principles
• Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
• High level of diplomacy and discretion
• Microsoft Office Skills
• Excellent Communication Skills
• Care Management
• Community Inclusion
• Knowledge of Housing
• Satisfactory background and MVR (Motor Vehicle Registration) check

Nice To Haves

• Knowledge and experience collaborating with county departments of social services, department of juvenile justice, crisis response, and community-based treatment providers including training highly preferred.
• NACCM, NADD-Specialist and/or CBIS Certification

Responsibilities

• Assist Members with gaining access to services
• Work with the various Division of Social Services in the Alliance catchment area to provide education, coordination, triage/escalation support, and technical assistance
• Collaborate with member’s assigned Care Manager to assist with coordination across identified member supports, providers, and community service agencies
• Address barriers to accessing resources, services and programs
• Participate in treatment team meetings as needed with the member’s Care Team
• Provide recommendations to improve access to services and the coordination of care between Alliance and DSS
• Coordinate care with DSS
• Participate in regularly scheduled meetings with DSS representatives to review members who are in need of a mental health residential placement/service, identify placement/service needs, and barriers to placement/services
• Coordinate with Provider Networks
• Work collaboratively with Provider Networks, the Care Manager, and other Alliance support staff to identify vacancies and establish single-case agreements with out-of-network providers when necessary
• Travel between Alliance offices, attending meetings on behalf of Alliance, participating in Alliance sponsored events, etc. may be required
• Travel to meet with members, providers, stakeholders, attend court hearings etc. is required

Benefits

• Medical, Dental, Vision, Life, Long and Short Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level