Care Management Coordinator (Queens location)

Northwell • Melville, NY

9h • Onsite

About The Position

Coordinates and participates in activities related to Care Management services to family members and caregivers. The HARP (Health and Recovery Program) team is a portion of the Care Management Health Home spectrum that specializes and supports patients who meet the NYS behavioral health high-risk criteria guidelines and provides them with higher intensity case management.

Requirements

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.
• Background working with the BH population and crisis intervention

Nice To Haves

• Bachelor's or Master's degree in relevant field strongly preferred.
• Health home or care management experience strongly preferred.
• NYS Driver's License strongly preferred.

Responsibilities

• Utilizes patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
• Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care or disconnected from primary care.
• Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care.
• Acts as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient-centered care coordination.
• Identifies and tracks special populations, including high-risk patients and other populations due for preventive or chronic care services.
• Identifies and tracks patients discharged from the inpatient service or the emergency department.
• Uses team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan.
• Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees